Returns Associate

2nd Swing, Inc; Eden Prairie (MN); Hybrid; USD 22,041 - 24,796; Part time

Job summary

2nd Swing, Inc. in Eden Prairie, MN, is seeking a Returns Associate to expeditiously process customer returns and refunds for golfers. This part-time role focuses on delivering a great customer experience in a fast-paced retail setting.

You will review returns, process refunds within the timeframe, manage inventory intake, and identify restocking needs. Candidates should have experience with NetSuite or ERP and basic MS Office, plus a passion for golf.

Qualifications

• 1+ year experience in NetSuite or related ERP.
• Proficient in Microsoft Office, including Outlook, Excel, and Teams.
• Ability to multitask, handle varying daily priorities and meet deadlines consistently.
• Highly organized with the ability to prioritize in a fast-paced environment.
• Knowledge of the game of golf, golf equipment, and the desire for continued learning.

Responsibilities

• Receiving, unboxing, and reviewing the condition of online customer returns.
• Processing customer returns and refunds within the stipulated timeframe.
• Manage inventory intake and re-onboarding of items.
• Identify condition changes and applicable restocking fees.

Skills

Multitasking

Highly organized

Golf knowledge

Prioritization in fast-paced env

Tools

NetSuite

Microsoft Office (Outlook, Excel, Teams)

Job description

2nd Swing is a one of a kind, forward thinking, customer-centric golf retail company. Our employees are highly-valued, while working hard in a positive and supportive culture. At 2nd Swing you will find:

• Vast Exposure to the Golf Industry


• A Commitment to Total Well-Being


• Opportunities to Discover Your Fit and Make an Impact


• A Collaborative and Flexible Environment

Job Summary:

As a Returns Associate you will be primarily responsible for expeditiously processing customer returns and refunds for our golfers. We are looking for a highly-skilled professional who strives to give every customer a great experience.

Schedule: Monday through Thursday, (Part-Time)

Responsibilities:

• Receiving, unboxing, and reviewing the condition of online customer returns.


• Processing customer returns and refunds within the stipulated timeframe.


• Manage inventory intake and re-onboarding of items.


• Identify condition changes and applicable restocking fees.

Required Qualifications:

• 1+ year experience in NetSuite or related ERP.


• Proficient in Microsoft Office, including Outlook, Excel, and Teams.


• Ability to multitask, handle varying daily priorities and meet deadlines consistently.


• Highly organized with the ability to prioritize in a fast-paced environment.


• Knowledge of the game of golf, golf equipment, and the desire for continued learning.

Compensation : $16 - $18 per hour, based on previous experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.