Returns Associate

Exemplar Luxury Group; Boston (MA); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Employee discount

401(k) retirement plan

Job summary

Saks Fifth Avenue in Boston is seeking a Return Associate to support daily operations and processing of store returns under the guidance of the Director of Operations.

Responsibilities include managing the digital return register, keeping a neat work area, and ensuring returns are processed per policy, with a focus on securing products and resolving customer issues.

Qualifications

• Experience in retail or customer service preferred.
• Ability to follow procedures for returns and reporting.
• Demonstrates dependability and organization.

Responsibilities

• Open/close digital return register.
• Maintain neat and organized environment.
• Follow policies on processing returns and adjustments.
• Ensure product is secured to standard.
• Separate, organize and secure .com returns; resolve customer issues.

Skills

Attention to detail

Flexible schedule

Customer service orientation

Store policy adherence

Job description

WHO WE ARE:

Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 14 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real estate assets.

YOU WILL BE:

Under the leadership of the Director of Operations, the Return Associate is responsible for facilitating returns sent to the store for processing and supporting the daily operations of our specialized work groups.

WHAT YOU WILL DO:

Daily functions including but not limited to following:

• Opening/ Closing of digital return register
• Maintain a neat and organized environment
• Follow protocols on policy and procedures for; processing returns, adjustments, and assisting in reconciling reports
• Ensure product is secured to standard
• Maintain integrity of product, by ensuring all .com returns are separated, organized and secure.
• Resolve customer issues both internal and external

WHAT YOU WILL BRING:

• Ability to work a flexible schedule as per business needs & adheres to dependability standards
• Demonstrates attention to detail and keeps personal work space organized
• Ability to influence team to follow store policies & procedures to help in decision-making

YOUR LIFE AND CAREER AT SAKS FIFTH AVENUE:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

SALARY AND OTHER BENEFITS:

Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Thank you for your interest with Saks Global. We look forward to reviewing your application.

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact the store.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [e-mail] .

Salary Range $19.61 - $24.51*

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.