Specialized Operations Associate

Saks Fifth Avenue Llc; Town of Florida (NY); Hybrid; USD 23,000 - 29,000; Full time

Benefits offered by this job

Employee discount

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Job summary

Saks Fifth Avenue Llc in New York is seeking a General Office Associate to support daily store operations, process deposits, reconcile cash, and assist with reports.

You will resolve customer issues, handle jewelry operations, assist on the selling floor, and help with fulfillment orders while maintaining confidentiality and adaptability in a fast-paced luxury environment.

Qualifications

• Prior experience in luxury retail or customer service is preferred.
• Ability to lift up to 15 lbs and stand for extended periods is required.
• Strong attention to detail and confidentiality.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Open the store and oversee safety, cash handling, and reports.
• Process daily cash entries, deposits, and reconcile chargebacks.
• Resolve customer issues and track shipments and presentations.
• Assist jewelry operations, shipments, and price updates.
• Process fulfillment orders and support selling floor activities.
• Maintain audit readiness and cooperate with management on procedures.

Skills

General office

Customer service

Computer skills

Multitasking

Teamwork

Tools

Google

MS Office

Job description

Salary Range $17.05 - $21.32*

Job Description

WHO WE ARE: Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 33 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real estate assets.

What you will do

• General Office
• Opening the store: safe, controller, registers and distributing reports
• Maintaining daily functions, including but not limited to; morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash
• Resolving customer issues, both internal and external, i.e. researching/payment of bills, tracking/processing customer packages
• Jewelry Operations
• Follows Jewelry Standards and Shipping Guidelines
• Receive, verify, and properly book all jewelry in accordance with Company standards
• Effectively processes re-tickets, RTV's, Transfers, ASN Shipments and price changes
• Retrieve and process all merchandise to be returned/transferred to the vendor in accordance with Company standards
• Ensure case counts are completed, all merchandise is entered into the case count system after receipt, and all discrepancies are reconciled
• Maintain a repair log, track all repairs sent to the vendor or local shop, and submit repair invoices
• Receive and verify all merchandise for trunk shows, assist in show set-up/take down and recap results
• Prepare and submit all special order requests and Statements of Sale when requested
• Communicate with Corporate Merchants, Account Payable, Inventory Control and vendors as needed
• Common Internal Audit readiness and adherence to Internal Audit standards, including but not limited to monitoring vault/safe contents to remain up-to-date (audit ready)
• Assist managers and associates on the selling floor as necessary
• Process Fulfillment orders
• Ad hoc responsibilities as needed

What you will bring

• Ability to lift cartons up to 15 lbs, climb ladders, and handle racks and carts of merchandise.
• Must have strong computer skills, i.e. Google, MS Office, and adapt to changing technology
• Ability to work well in a fast-paced, team oriented environment that requires a high degree of multi-tasking with minimal supervision
• Ability to work a flexible schedule as per business needs & adheres to Dependability standards
• Demonstrates attention to detail and keeps personal work space organized
• Ability to apply store policies & procedures to help in decision-making
• Verbal and written communication skills; handles telephone and face to face interactions effectively and professionally
• Maintains confidentiality when handling issues
• Other store initiatives as assigned by management

Your life and career at Saks Fifth Avenue

• Opportunity to work in a innovative environment with a company experiencing transformational growth
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

Salary and other benefits

Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

Exemplar Luxury Group is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. On its website and app, Exemplar Luxury Group offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Exemplar Luxury Group for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.