Returns Desk Associate

Saks Fifth Avenue Llc; Boca Raton, Northern (FL, KY); Hybrid; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Basic life insurance

Supplemental life insurance

Disability insurance

Critical illness insurance

Hospital insurance

Accident insurance

Employee discount

Job summary

Saks Fifth Avenue is seeking a Return Associate in Boca Raton, FL to support processing returns at the store and assist in daily operations of our specialized workgroups. You will handle the digital return register, maintain an organized environment, and follow policy procedures to ensure accuracy and customer satisfaction.

Key duties include reconciling reports, securing products to standard, and resolving issues for internal and external customers while promoting team collaboration and

Qualifications

• Ability to work a flexible schedule as per business needs.
• Demonstrates attention to detail and keeps personal work space organized.
• Ability to influence team to follow store policies & procedures to help in decision-making.

Responsibilities

• Open/Close digital return register and maintain organized workspace.
• Process returns, make adjustments, and assist in reconciling reports.
• Ensure products are secured to standard and returns are separated and tracked.
• Resolve customer issues both internal and external.
• Maintain integrity of product and secure handling of com/online returns.
• Support daily operations of the returns team and related workflows.

Skills

Flexible schedule

Attention to detail

Policy adherence

Team influence

Job description

Salary Range $17.05 - $21.32* Job Description:

WHO WE ARE: Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 14 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real estate assets.

YOU WILL BE:

Under the leadership of the Director of Operations, the Return Associate is responsible for facilitating returns sent to the store for processing and supporting the daily operations of our specialized work groups.

WHAT YOU WILL DO:

• Daily functions including but not limited to following:
• Opening/ Closing of digital return register
• Maintain a neat and organized environment
• Follow protocols on policy and procedures for; processing returns, adjustments, and assisting in reconciling reports
• Ensure product is secured to standard
• Maintain integrity of product, by ensuring all .com returns are separated, organized and secure.
• Resolve customer issues both internal and external

WHAT YOU WILL BRING:

• Ability to work a flexible schedule as per business needs & adheres to dependability standards
• Demonstrates attention to detail and keeps personal work space organized
• Ability to influence team to follow store policies & procedures to help in decision-making

YOUR LIFE AND CAREER AT SAKS FIFTH AVENUE:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

SALARY AND OTHER BENEFITS:

Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• basic life insurance
• supplemental life insurance
• disability insurance
• and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact the store.

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [e-mail].

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.

Exemplar Luxury Group is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. On its website and app, Exemplar Luxury Group offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Exemplar Luxury Group for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.