Return-to-Work Modified Duty Coordinator

denver; Denver (CO); Hybrid; USD 31,000 - 39,000; Full time

Benefits offered by this job

Pension plan

457B Retirement Plan

PTO + holidays and wellness day

Healthcare plans

RTD EcoPass

Parking assistance

Job summary

The City and County of Denver seeks a dedicated Return-to-Work (Modified Duty) Coordinator to support injured employees through early outreach, guidance on the ATP process, and coordination with nurse case managers. You will document interactions in RMIS and work with supervisors and adjusters to manage modified duties.

Hybrid work model with three days in the office, ensuring alignment with department goals and Citywide reporting while promoting safe, efficient return-to-work outcomes.

Responsibilities

• Perform initial outreach after injury to gather essential details and provide guidance on next steps.
• Explain ATP process and early modified duty expectations to employees and supervisors.
• Direct questions to nurse case manager for clinical guidance.
• Document outreach details in RMIS to support clean claim setup and tracking.
• Confirm work status and medical restrictions with adjusters, providers, and agency leadership.
• Maintain organized documentation reflecting communications, restrictions, follow-up, and status changes.

Tools

RMIS

Riskonnect

Job description

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. New hires are typically brought into the organization between $22.53 - $28.17/hour.

We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life‑long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location & Schedule

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off‑site as needed. In this position you can expect to work three (3) days in office. For your in‑office days, you can expect to work on‑site at the Wellington E. Webb Municipal Office Building (201 W. Colfax Ave, Denver, CO 80202).

Please note: Downtown parking expenses are the responsibility of the employee. We offer a flexible spending account option specifically for parking; if you elect this option, you can use pre‑tax dollars for parking. We also off er a City‑sponsored RTD EcoPass to all City employees - allowing the use of public transportation for free as a City Employee.

Who We Are & What You'll Do

The Department of Finance ( DOF ) is responsible for the fiscal health of the city. The DOF leads fiscal analysis and guidance, property assessments, budgeting, accounting functions, enforcement of fiscal policies, practices and procedures for the entire City and County of Denver. The DOF fulfills the state statutory responsibilities for tax assessment and collection. DOF also manages the City's debt portfolio and investment portfolio. The DOF commits to delivering these services through a financial structure that reflects the best practices of both the public and private sectors. This commitment promotes better service, enhanced performance measures, maximum accountability, and improved business processes.

The Return‑to‑Work Coordinator supports injured employees, City agencies, and agency leadership through early outreach, collaborative communication, and proactive coordination of modified duty opportunities. The role documents claim activity in Riskonnect, the City's Risk Management Information System (RMIS) and helps employees progress toward full duty status by staying connected with supervisors, adjusters, nurse case managers, medical providers, and agency leaders.

A key part of this position involves identifying modified duty placements, starting within the employee's home agency and, when needed, exploring opportunities across other City departments. This includes reviewing the employee's transferable skills, identifying the appropriate agency personnel and independently conducting outreach to find suitable temporary assignments when a department cannot accommodate restrictions. The RTW Coordinator also supports the claims team by contributing to Citywide goals that include reducing lost time, improving case progression and strengthening the accuracy of return‑to‑work reporting and related performance metrics.

Specifically, as the Modified Duty Coordinator you will:

Initial Outreach & Injury Support

• Participate in initial outreach when restrictions are received to build rapport, gather essential details, and provide high‑level guidance on next steps following a workplace injury.
• Offer general support on the authorized treating physician (ATP) process, early modified duty expectations, and the importance of communicating restrictions or changes to supervisors and the Workers' Compensation team.
• When medical questions arise, assist the employee and then direct them to the nurse case manager for clinical guidance.
• Document initial outreach details in RMIS to support clean claim setup, routing, and early recognition of cases requiring closer attention.

Return‑to‑Work Communication

• Confirm work status and medical restrictions through communication with adjusters, nurse case managers, treating providers, employees, supervisors, and agency leadership.
• Obtain missing releases or clarify restrictions as needed.
• Communicate professionally by phone and email, using templates where appropriate.

Documentation

• Maintain organized, accurate documentation reflecting communication, restrictions, follow‑up appointments, modified duty details, and any changes in work status.
• Enter consistent information to support agency reporting, Citywide metrics, and compliance with return‑to‑work requirements.

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