Return-to-Work Modified Duty Coordinator

City and County of Denver; Denver (CO); Hybrid; USD 31,000 - 47,000; Full time

Benefits offered by this job

457B Retirement Plan

Pension

PTO & Holidays

Health insurance

RTD EcoPass

Job summary

The City and County of Denver’s Department of Finance seeks a Return-to-Work Modified Duty Coordinator to support injured employees, coordinate modified duties, and advance timely recoveries across city agencies.

You will identify suitable placements, document activity in RMIS, and work with adjusters, nurses, supervisors, and leaders to reduce lost time and improve case progression.

Qualifications

• High school diploma or GED required.
• Five years of technical experience in career, vocational, or educational counseling, social work, or closely related field.
• Education/Experience equivalency may substitute for minimum experience.
• Resume and detailed cover letter required with application.

Responsibilities

• Initial outreach and injury support to gather details and guide next steps.
• Return-to-Work communication with stakeholders across City departments.
• Maintain organized documentation of restrictions and work status in RMIS.
• Identify and coordinate modified duty placements within and across City agencies.
• Monitor case progress and support recovery, communicating with all parties.
• Report patterns and share insights with program managers to improve outcomes.
• Provide administrative support and review assignments as needed.

Skills

Relationship building

Communication

Customer service

Documentation

Case management

RMIS

Initiative

WC rules

ODG familiarity

Driver's license

Education

High school diploma or GED

Tools

RMIS

Job description

About Our JobWith competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.What We OfferThe City and County of Denver offers a competitive salary commensurate with education and experience. New hires are typically brought into the organization between $22.53 - $28.17/hour.We also offer generous benefits for full-time employees which include but are not limited to:A guaranteed life-long monthly pension, once vested after 5 years of service457B Retirement Plan140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per yearCompetitive medical, dental and vision plans effective within 1 month of start dateLocation & ScheduleThe City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work three (3) days in office. For your in-office days, you can expect to work on-site at the Wellington E. Webb Municipal Office Building (201 W. Colfax Ave, Denver, CO 80202).Please note: Downtown parking expenses are the responsibility of the employee. We offer a flexible spending account option specifically for parking; if you elect this option, you can use pre-tax dollars for parking. We also off er a City-sponsored RTD EcoPass to all City employees – allowing the use of public transportation for free as a City Employee.Who We Are & What You’ll DoThe Department of Finance (DOF) is responsible for the fiscal health of the city. The DOF leads fiscal analysis and guidance, property assessments, budgeting, accounting functions, enforcement of fiscal policies, practices and procedures for the entire City and County of Denver. The DOF fulfills the state statutory responsibilities for tax assessment and collection. DOF also manages the City’s debt portfolio and investment portfolio. The DOF commits to delivering these services through a financial structure that reflects the best practices of both the public and private sectors. This commitment promotes better service, enhanced performance measures, maximum accountability, and improved business processes.The Return‑to‑Work Coordinator supports injured employees, City agencies, and agency leadership through early outreach, collaborative communication, and proactive coordination of modified duty opportunities. The role documents claim activity in Riskonnect, the City’s Risk Management Information System (RMIS) and helps employees progress toward full duty status by staying connected with supervisors, adjusters, nurse case managers, medical providers, and agency leaders.A key part of this position involves identifying modified duty placements, starting within the employee’s home agency and, when needed, exploring opportunities across other City departments. This includes reviewing the employee’s transferable skills, identifying the appropriate agency personnel and independently conducting outreach to find suitable temporary assignments when a department cannot accommodate restrictions. The RTW Coordinator also supports the claims team by contributing to Citywide goals that include reducing lost time, improving case progression and strengthening the accuracy of return‑to‑work reporting and related performance metrics.Specifically, as the Modified Duty Coordinator you will:Initial Outreach & Injury SupportParticipate in initial outreach when restrictions are received to build rapport, gather essential details, and provide high‑level guidance on next steps following a workplace injury.Offer general support on the authorized treating physician (ATP) process, early modified duty expectations, and the importance of communicating restrictions or changes to supervisors and the Workers’ Compensation team.When medical questions arise, assist the employee and then direct them to the nurse case manager for clinical guidance.Document initial outreach details in RMIS to support clean claim setup, routing, and early recognition of cases requiring closer attention.Return‑to‑Work CommunicationConfirm work status and medical restrictions through communication with adjusters, nurse case managers, treating providers, employees, supervisors, and agency leadership.Obtain missing releases or clarify restrictions as needed.Communicate professionally by phone and email, using templates where appropriate.DocumentationMaintain organized, accurate documentation reflecting communication, restrictions, follow‑up appointments, modified duty details, and any changes in work status.Enter consistent information to support agency reporting, Citywide metrics, and compliance with return‑to‑work requirements.Modified Duty CoordinationDiscuss restrictions with supervisors to identify tasks that can be accommodated within the employee’s home agency.When internal options are limited, proactively identify modified duty placements across City agencies by determining appropriate contacts, conducting outreach independently, and matching employee transferable skills with departmental needs.Track assignments, communicate placement details to employees, and coordinate adjustments as restrictions evolve.Case Progress Monitoring & Recovery SupportConduct regular case reviews to identify claims where recovery is not progressing as expected, including stalled, plateaued, or slow‑moving restrictions.Collaborate with nurse case managers and alert adjusters when cases show signs of stagnation, barriers, or potential complications.Use modified duty creatively to support recovery by exploring alternative tasks or placements across agencies.Assist employees in navigating appointments, restrictions, and next steps toward returning to full duty.Rule 6 – Colorado Workers’ Compensation Modified Duty OffersPrepare formal modified duty offers when required under Rule 6 of the Colorado Workers’ Compensation Rules of Procedure, which outlines how employers must issue written modified duty offers when medically supported restrictions exist.Work collaboratively with adjusters, nurse case managers, supervisors, and treating providers to refine and finalize written offers as restrictions evolve.Document all related communications and file activity.Trend Monitoring & Program SupportObserve general patterns such as recurring injuries, prolonged restrictions, or modified duty placement challenges.Share observations with Workers’ Compensation Program Managers, the Claims Supervisor, and the Safety Team to support program improvement, operational planning, and safety‑related discussions.Assignment Review and Administrative SupportReview initial injury reports, early medical details and any documented restrictions to determine the appropriate adjuster assignment based on work status, anticipated complexity, severity indicators and treatment needs.Provide backup support to the administrative team during higher‑volume periods or staffing gaps.Assist as needed with agency project deadlines and reports with a team-based approach.What You’ll BringWe value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.Our ideal candidate has some or all the following experience, skills, and characteristics:Strong relationship‑building skills and comfort reaching out to agency personnel across the City.Strong communication skills by phone and email, and with the team.Experience in customer service, medical settings, insurance, or workers’ compensation environments (preferred).Strong documentation and organizational abilities.Ability to manage multiple cases and maintain consistent follow‑up.Ability to learn and navigate RMIS platforms (training provided).Demonstrated initiative; comfortable conducting outreach independently and building collaborative working relationships to locate modified duty opportunities.Familiarity with workers’ compensation rules and procedures, including Colorado Rules of Procedure.Familiarity with ODG (Official Disability Guidelines) or willingness to learn.Valid driver’s license, for possible occasional agency visits.Required Minimum QualificationsEducation requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.Experience Requirement: Five (5) years of technical experience in career, vocational or educational counseling, social work or a closely related field.Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.To be considered for this position, you must include the following on your job application (upload the attachment(s) to the Resume/CV section on the My Experience tab):ResumeDetailed cover letter about your interest in as the Return-to-Work Modified Duty Coordinator and how you would bring excellent experience and skills to our team. Tell us more about how you professionally prepared for this role.Application DeadlineThis position is expected to stay open until October 13, 2026. Please submit your application as soon as possible, no later than October 13, 2026, at 11:59 PM.About Everything ElseJob ProfileCA0909 Modified Duty CoordinatorTo view the full job profile including position specifications, physical demands, and probationary period, click here.Position TypeUnlimitedPosition Salary Range$22.53 - $33.80Target Pay$22.53 - $28.17/hourAgencyDepartment of FinanceRedeployment during Citywide EmergenciesCity and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [e-mail] with three business days’ notice.Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.For information about right to work, click here for English or here for Spanish.