Return Center Manager

SHEIN; Los Angeles (CA); On-site; USD 96,000 - 135,000; Full time

Job summary

Join a forward-thinking company as a Return Center Manager, where you'll lead operations across multiple return centers in the U.S. This dynamic role involves optimizing processes, managing third-party logistics relationships, and driving efficiencies to enhance service levels. With a commitment to innovation and excellence, you will play a key role in shaping the future of reverse logistics in a rapidly evolving retail environment. If you're passionate about supply chain management and eager to make a significant impact, this opportunity is perfect for you.

Benefits

Health Savings Account with Employer Funding

Flexible Spending Accounts

Company-Paid Life Insurance

Company-Paid Disability Insurance

401(k) Savings Plan

Vacation and Paid Holidays

Free Weekly Catered Lunch

Complimentary Daily Snacks

Annual Holiday Party

Invitations to Company Events

Qualifications

• 6+ years of experience in supply chain/logistics with a focus on returns.
• Strong leadership skills to manage multi-site teams effectively.

Responsibilities

• Oversee operations of SHEIN return centers across the U.S.
• Manage relationships with third-party logistics providers for optimal performance.

Skills

Supply Chain Management

Logistics

Vendor Relationship Management

Process Improvement

E-commerce Operations

Education

Bachelor’s degree in Supply Chain Management

Advanced degree preferred

Tools

Six Sigma

Lean Management

Job description

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This range is provided by SHEIN. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$96,000.00/yr - $135,000.00/yr

Direct message the job poster from SHEIN

SHEIN HR, for global talent acquisition.

Job Title: Return Center Manager

Reports to: Warehouse Operation Director

Job Location: CV, CA

Job Status: Exempt, Full Time

About SHEIN

SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. Founded in 2012, SHEIN has more than 16,000 employees operating from offices around the world and continues to expand operations globally. Join SHEIN and be the future!

Position Summary

The Return Center (RC) Manager is responsible for overseeing the operations of SHEIN return centers (RCs) across the United States. This individual will manage relationships with third-party logistics providers (3PLs), optimize return center processes, drive efficiencies, and ensure compliance with company standards. The role requires a strong leader who can effectively manage a geographically dispersed team and strategically optimize return center operations to enhance service levels and cost-effectiveness.

We’re seeking a full-time Return Center (RC) Manager for our City-based corporate office.

Job Responsibilities

• Manage and develop relationships with third-party logistics providers (3PLs) to ensure contract compliance, service-level agreements (SLAs), and overall performance.
• Conduct periodic reviews of 3PL performance and address any issues to meet operational goals.
• Collaborate with 3PLs to optimize shipping, handling, and reverse logistics processes.
• Develop and manage budgets related to return center operations.
• Identify opportunities to reduce costs while maintaining high service levels.
• Forecast operational costs and report findings to senior leadership.
• Design and implement long-term strategies to align return center operations with evolving business needs.
• Stay informed of industry trends in reverse logistics and identify opportunities for innovation and improvement.
• Work collaboratively with other departments (e.g., supply chain, customer service, IT) to ensure seamless operations.

Job Requirements

• Bachelor’s degree in Supply Chain Management, Business, Logistics, or related field. Advanced degree preferred.
• Minimum of 6 years of supply chain/logistics experience with a focus on reverse logistics and return management.
• Experience managing multiple facilities/sites and leading 3PL providers.
• Demonstrated ability to lead multi-site teams and develop staff at all levels.
• Strong experience in vendor/partner relationship management, including contract negotiations.
• Experience in e-commerce or retail supply chain operations.
• Proven track record of reducing operational costs while improving service levels.
• Certification in Six Sigma, Lean Management, or other process improvement methodologies.

Pay

$96,000.00 min. – $135,000.00 max annually.

Benefits and Culture

• Health Savings Account with Employer Funding
• Flexible Spending Accounts (Healthcare and Dependent care)
• Company-Paid Basic Life/AD&D insurance
• Company-Paid Short-Term and Long-Term Disability
• Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)
• Employee Assistance Program
• Business Travel Accident Insurance
• 401(k) Savings Plan with discretionary company match and access to a financial advisor
• Vacation, paid holidays, floating holidays, and sick days
• Free weekly catered lunch
• Free swag giveaways
• Annual Holiday Party
• Invitations to pop-ups and other company events
• Complimentary daily office snacks and beverages

SHEIN is an equal opportunity employer committed to a diverse workplace environment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Warehousing and Storage and Transportation, Logistics, Supply Chain and Storage

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