Return Agent - New Orleans Airport

National Car Rental; Kenner (LA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental (Enterprise Mobility) is hiring a Return Agent at 600 Rental Blvd., Kenner, LA (New Orleans International Airport). You’ll greet customers, assist with the rental return, log items found, and ensure smooth processing of charges and receipts while maintaining a friendly and efficient environment.

The role requires 18+, valid driver's license, 1 year of customer service experience, and the stated schedule.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require sponsorship now or in the future.
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents in the past 3 years, and no DUI/DWI in the past 5 years.
• High School Diploma or GED required.
• Minimum of 1 year prior customer service, retail, or administrative support experience.
• Ability to work the following schedule: 6:00am–2:00pm Sun & Mon; 4:00am–12:30pm Thu & Fri; 7:30am–4:00pm Sat; OFF: Tue & Wed.

Responsibilities

• Greet customers arriving on the lot using prescribed dialogue.
• Remind customers to check for personal belongings.
• Identify items found in vehicles and log with unit number, date, and time.
• Provide accurate rental charges and receipts to customers.
• Offer information regarding transportation to the airport terminal.
• Maintain courteous, professional communication with customers.
• Document customer dissatisfaction and seek resolution.
• Inspect arrivals for damage and direct to the counter for reports.
• Verify fuel level when returning vehicles.
• Complete service alerts for any reported damage or maintenance needs.
• Identify vehicles on system hold and verify movement to the proper lot.
• Tag vehicles flagged for grounding or preventative maintenance.
• Keep the lot organized to ensure easy access and smooth traffic flow.
• Pursue self-improvement through training and goal setting.
• Maintain reliable attendance and punctuality.
• Perform other duties as assigned.

Skills

Customer service

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

This full-time position is located at 600 Rental Blvd. in Kenner, LA (New Orleans International Airport).

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule

• 6:00am - 2:00pm Sunday and Monday; 4:00am - 12:30pm Thursday and Friday; 7:30am - 4:00pm Saturday
• OFF: Tuesday and Wednesday

Compensation

The starting rate of pay for this position is $15.00 per hour, based on a 40-hour workweek. Employees receive a $2.00 per hour shift differential for weekend shifts, resulting in:

• $15.00/hour for Monday–Friday
• $17.00/hour for Saturday and Sunday

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service, satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
• High School Diploma or G.E.D. required.
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must be able to work the following schedule:
• 6:00am - 2:00pm Sunday and Monday; 4:00am - 12:30pm Thursday and Friday; 7:30am - 4:00pm Saturday
• OFF: Tuesday and Wednesday