Exit Booth Agent - New Orleans Airport

National Car Rental; Kenner (LA); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with company match

Health insurance

Life insurance

Dental insurance

Vision insurance

Training and development

Job summary

National Car Rental is hiring for a full-time role at the Kenner location (New Orleans International Airport). The job involves greeting customers, processing rental documents, and assisting with directions and information about the local area.

Strong customer service experience and a valid license are required. Compensation starts at $14.00/hour with a $2.00/hour weekend differential, bringing weekend wages to $16.00/hour.

Qualifications

• Must have at least 1 year of customer service, retail, or administrative support experience.
• Authorized to work in the United States without current sponsorship.
• Valid driver’s license with clean driving record (no DUI/DWI in past 5 years).

Responsibilities

• Prepare all rental documents accurately and completely.
• Verify car information and VIN for security and control.
• Offer refueling option to Emerald Aisle members.
• Maintain the Exit Booth and surrounding area for a neat, orderly image.
• Stock the Booth with supplies to meet customer needs.
• Greet customers, maintain eye contact, and thank customers at checkout.
• Assist customers with directions and area information; resolve service issues.
• Perform other service-related duties to meet customer needs.

Skills

Customer service

Administrative support

Retail experience

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

This full-time position

is located at 600 Rental Blvd. in Kenner, LA (New Orleans International Airport).

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule Options

Option 1

• 3:30pm - 12:00am Sunday; 2:30pm - 12:00am Monday, Thursday, Friday, and Saturday
• OFF: Tuesday and Wednesday

Option 2

• 3:30pm - 12:00am Sunday, Monday, Wednesday, Thursday, and Friday
• OFF: Tuesday and Saturday

Compensation

The starting rate of pay for this position is $14.00 per hour, based on a 40-hour workweek. Employees receive a $2.00 per hour shift differential for weekend shifts, resulting in:

• $14.00/hour for Monday-Friday
• $16.00/hour for Saturday and Sunday

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Prepare all rental documents accurately and completely
• Verify car information and VIN number for security and car control
• Provide additional service to Emerald Aisle members by offering our refueling option
• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
• Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers
• Provide all customers with undivided attention while assisting them at the exit booth
• Make eye contact and greet all customers; thank customer at the conclusion of all transactions
• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
• Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must be able to work one of the following schedule (40 hours per week):
  • Option 1
    • 3:30pm - 12:00am Sunday; 2:30pm - 12:00am Monday, Thursday, Friday, and Saturday
    • OFF: Tuesday and Wednesday
    • 3:30pm - 12:00am Sunday, Monday, Wednesday, Thursday, and Friday
    • OFF: Tuesday and Saturday
  • Option 2
    • 3:30pm - 12:00am Sunday, Monday, Wednesday, Thursday, and Friday
    • OFF: Tuesday and Saturday