Return Agent - JFK Airport

National Car Rental; Hempfield Township (Westmoreland County); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental at JFK Airport seeks a Return Agent to deliver friendly, efficient service during rental returns. You will greet customers, process returns, review charges, and provide accurate receipts while maintaining a clean, organized lot.

This role offers a base pay of $19.19 per hour with a health care supplement of up to $5.55 per hour, bringing potential total to $24.74 per hour, plus bonuses. Location: JFK International Airport, NY 11430. Shifts include evenings and weekends.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship now or in the future.
• High School Diploma or G.E.D. required.
• Minimum 1 year of customer service experience.
• Basic PC skills; familiarity with Odyssey a plus.
• Must have valid U.S. driver's license and reliable commute within 1 hour.

Responsibilities

• Greet customers on arrival using prescribed dialogue.
• Remind customers to check for personal belongings.
• Identify items found in vehicles and document details.
• Explain rental charges and provide accurate receipts.
• Provide information about transportation to the airport terminal.
• Keep the lot organized and ensure smooth traffic flow.
• Record customer feedback and assist in resolving concerns.
• Assist in damage reporting and vehicle checks as needed.

Skills

Customer Service

Communication

MS Office

Odyssey

Education

High School Diploma or G.E.D.

Tools

Odyssey

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

This position offers a base pay of $19.19 / hour, with an additional health care supplement of up to $5.55 per hour, bringing the total potential hourly rate to $24.74. Additional bonuses may also be available. The health care supplement amount may be adjusted after the first 90 days based on the benefits selected by the employee.

This position is located at J F Kennedy International Airport (JFK), NY 11430.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedules Available

• Wednesday - Sunday: 1:30pm-10:00pm

or

• Sunday: 5:00am-1:30pm
• Monday: 7:00am-3:30pm
• Tuesday: OFF
• Wednesday: 7:00am-3:30pm
• Thursday: OFF
• Friday: 7:00am-3:30pm
• Saturday: 5:00am-1:30pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings
• Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Thank customers using the prescribed dialogue
• Inquire about service, satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year of experience handling customer service functions
• A minimum of basic level experience and understanding of a PC and Microsoft Office Products required; familiarity with Odyssey a plus
• Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
• Must be able to read, write, and understand English
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted U.S. driver's license.