Return Agent - Harrisburg Airport

Enterprise Rent-A-Car; Middletown Township (PA); In loco; USD 17.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Descrizione del lavoro

Enterprise Rent-A-Car is hiring a Return Agent at Harrisburg Airport. The role provides friendly, efficient service during the rental process, with a Tuesday-Saturday schedule and a starting rate of $15/hour plus potential monthly bonuses and a night-shift differential of $16/hour.

Responsibilities include greeting customers, processing returns, detailing charges, and ensuring accurate receipts while maintaining lot organization and customer satisfaction.

Competenze

• Minimum 1 year prior customer service or retail experience.
• Authorized to work in the United States without sponsorship.
• Valid driver’s license with clean driving record in past 3 years.

Mansioni

• Greet customers on arrival using approved dialogue.
• Check for personal belongings and document items found.
• Explain rental charges and provide accurate receipts.
• Inform customers about transportation to the airport terminal.
• Ask about service satisfaction and document issues.

Conoscenze

Customer service

Retail experience

Communication

Formazione

High School Diploma or GED

Descrizione del lavoro

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position

This position is located at the Harrisburg Airport, 2 Terminal Dr Harrisburg, PA 17057.

This pay for this position starts at $15 / hour with the opportunity to earn up to $500+ on monthly bonuses and a shift differential of $ 16 / hour between the hours of 6:00pm-3:00am.

Benefits Package

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Schedule Available

• Tuesday- Saturday: 4:00am-1:00pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal.
• Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 3 years

Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ([e-mail]) to contact us about your interest in employment.