Retirement Plan Services Specialist

Jobtailor; California (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor seeks a knowledgeable Retirement Plan Administrator Support specialist to provide day-to-day service for Plan Premier Third-Party Administrator (PPTPA) customers. You will respond to inquiries via phone, email, and the online portal, and liaise with sponsors and business partners to educate clients on web tools and admin features.

Strong knowledge of retirement plan design, regulations, and procedures is essential, as is familiarity with RPS operations and ASPPA credentials.

Qualifications

• Working knowledge of administration of retirement plan design, terminology, regulations, and procedures.
• Knowledge of Retirement Plan Services (RPS) operations, capabilities, and product offerings.
• ASPPA Retirement Plan Fundamentals Certificate.
• 401(k), 401(b) Retirement Plan Knowledge.
• Industry Credentials such as QKA, QKC are a plus.

Responsibilities

• Provide day-to-day service and support for Plan Premier Third-Party Administrator (PPTPA) customers.
• Respond to inquiries via inbound phone calls, emails, and online portal
• Liaise with internal and external contacts including plan sponsors and business partners
• Educate clients on web tools and admin features
• Provide in-depth overview of system and product features as needed

Skills

Retirement Plan Design

Regulations Knowledge

Procedures Knowledge

Product Offerings Knowledge

Terminology Knowledge

Customer Service

Communication

Liaison Skills

Education

ASPPA Retirement Plan Fundamentals Certificate

QKA

QKC

Tools

Web Tools

Online Portal

Job description

• Provide day-to-day service and support for Plan Premier Third-Party Administrator (PPTPA) customers
• Respond to inquiries via inbound phone calls, emails, and online portal
• Liaise with internal and external contacts including plan sponsors and business partners
• Educate clients on web tools and admin features
• Provide in-depth overview of system and product features as needed

Requirements

• Working knowledge of administration of retirement plan design, terminology, regulations, and procedures
• Knowledge of Retirement Plan Services (RPS) operations, capabilities, and product offerings
• ASPPA Retirement Plan Fundamentals (RPF) Certificate
• 401(k), 401(b) Retirement Plan Knowledge
• Industry Credentials such as QKA, QKC are a plus.

Core Competencies

Demonstrates expertise in retirement plan administration, including knowledge of regulations and procedures, while providing exceptional customer service and support to clients. Proficient in educating clients on web tools and product features to enhance their experience.

Highest-signal resume keywords

• Retirement Plan Administration
• ASPPA Retirement Plan Fundamentals Certificate
• 401(k) Knowledge
• Retirement Plan Services Operations
• Client Education

Hard Skills

• Retirement Plan Design
• Regulations Knowledge
• Procedures Knowledge
• Product Offerings Knowledge
• Terminology Knowledge

Soft Skills

• Customer Service
• Communication
• Liaison Skills

Certifications & Qualifications

• ASPPA Retirement Plan Fundamentals Certificate
• QKA
• QKC

Industry Keywords

• Retirement Plan Services
• Third-Party Administrator
• Plan Sponsors
• Business Partners

Tools & Technologies

• Web Tools
• Online Portal