Retirement Payroll & Data Specialist

City of Providence; Providence (RI); On-site; USD 45,000 - 65,000; Full time

Job summary

City of Providence seeks a Retirement Associate I to provide complex clerical and technical support in the Retirement Office, aiding active and retired city employees. You will perform duties under supervision of senior staff, handling payroll, withdrawals, loans, and actuarial data with accuracy.

The role requires strong Excel skills, customer service experience, and the ability to manage multiple tasks while maintaining confidentiality in pension processes.

Qualifications

• Two to three years of clerical and customer service experience required; some bookkeeping/accounting preferred.
• Knowledge of Excel or similar spreadsheet software to create simple formulas and data analysis.
• Knowledge of word processing, email, and calendar software used in offices.
• Strong customer service skills to assist clients with pension options and issues.
• Ability to compose, proofread, and edit letters, documents, and forms.
• Ability to communicate clearly in person and over the phone.

Responsibilities

• Prepare and compute monthly retirement payrolls with deductions and adjustments.
• Compute withdrawals and Option IVs for Pension Administrator approval.
• Prepare loan applications and determine member eligibility for final approval.
• Perform actuarial computations and possible deficiency calculations as requested.
• Assist in reconciling Annuity-Savings and loan reports weekly, monthly, and annually.
• Provide data for the Annual Report and pension plan valuation.
• Coordinate medical data for disability pensions with City Departments.
• Perform clerical tasks including typing, filing, copying, mailing, and payroll as requested.
• Support Retirement Board meetings by preparing monthly agendas and scheduling physician appointments.
• Perform all other related duties as assigned.

Skills

Clerical experience

Customer service

Excel

Word processing

Data entry

Communication

Education

High school diploma or equivalent

Job description

City of Providence seeks a Retirement Associate I to provide complex clerical and technical support in the Retirement Office, aiding active and retired city employees. You will perform duties under supervision of senior staff, handling payroll, withdrawals, loans, and actuarial data with accuracy.

The role requires strong Excel skills, customer service experience, and the ability to manage multiple tasks while maintaining confidentiality in pension processes.