Retirement Benefits Technician

TEKsystems; Atlanta (GA); On-site; USD 34,000 - 48,000; Full time

Job summary

TEKsystems in Atlanta, GA is seeking a Benefits & Retirement Services Technician to provide administrative support for the Retirement Fund and deliver strong customer service to municipal employees, retirees, and participants.

You will handle inquiries, process retirement forms, assist with planning and benefits options, maintain records, and support projects while ensuring confidentiality and accuracy.

Qualifications

• High School Diploma or GED required; Associate's degree/BA preferred.
• 2+ years of administrative, customer service, benefits administration, retirement services, or related experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office Suite and general office technology.
• Ability to handle multiple priorities while maintaining a high level of accuracy.
• Strong organizational and problem-solving skills.
• Excellent customer service and interpersonal skills.
• Ability to work independently and collaboratively within a team environment.

Responsibilities

• Respond to member and participant inquiries regarding retirement benefits, plan provisions, and coverage details.
• Provide exceptional customer service through phone, email, and written correspondence.
• Review and process retirement-related forms, applications, and supporting documentation.
• Assist participants with retirement planning questions, benefit options, and plan provisions.
• Research and resolve discrepancies involving retirement plans by working with internal departments and external contacts.
• Prepare, distribute, and maintain forms, reports, correspondence, and participant communications.
• Maintain accurate records and documentation in accordance with organizational policies and regulatory requirements.
• Support departmental administrative activities, including filing, data entry, and document management.
• Assist with benefit-related projects and special assignments as needed.
• Ensure confidentiality and accuracy in handling sensitive participant information.

Skills

Support

Troubleshooting

Benefits administration

Customer service

Retirement benefits

Pensions

Education

HS Diploma or GED

Associate's or BA preferred

Tools

Microsoft Office

Job description

Description

The Benefits & Retirement Services Technician is responsible for providing administrative support for the Retirement Fund while delivering exceptional customer service to municipal employees, retirees, and participating members. This role serves as a key point of contact for retirement-related inquiries and supports the administration of retirement and employee benefit programs.

The ideal candidate will possess strong customer service skills, attention to detail, administrative experience, and the ability to interpret benefit and retirement plan information accurately.

Key Responsibilities

Respond to member and participant inquiries regarding retirement benefits, plan provisions, and coverage details.

• Provide exceptional customer service through phone, email, and written correspondence.
• Review and process retirement-related forms, applications, and supporting documentation.
• Assist participants with retirement planning questions, benefit options, and plan provisions.
• Research and resolve discrepancies involving retirement plans by working with internal departments and external contacts.
• Prepare, distribute, and maintain forms, reports, correspondence, and participant communications.
• Maintain accurate records and documentation in accordance with organizational policies and regulatory requirements.
• Support departmental administrative activities, including filing, data entry, and document management.
• Assist with benefit-related projects and special assignments as needed.
• Ensure confidentiality and accuracy in handling sensitive participant information.

Required Qualifications

• High School Diploma or GED required; Associate's degree/BA preferred.
• 2+ years of administrative, customer service, benefits administration, retirement services, or related experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office Suite and general office technology.
• Ability to handle multiple priorities while maintaining a high level of accuracy.
• Strong organizational and problem-solving skills.
• Excellent customer service and interpersonal skills.
• Ability to work independently and collaboratively within a team environment.

Preferred Qualifications

• Experience supporting retirement plans, pensions, employee benefits, human resources, or insurance programs.
• Knowledge of retirement plan administration and participant services.
• Familiarity with life and health insurance programs and COBRA regulations.
• Experience reviewing and interpreting plan documents, benefit provisions, and administrative policies.
• Basic bookkeeping and records management experience.

Skills

Support, Troubleshooting, benefits administration, Customer service, retirement benefits, pensions

Top Skills Details

Support,Troubleshooting,benefits administration,Customer service,retirement benefits,pensions

Additional Skills & Qualifications

• Knowledge of retirement, insurance, and employee benefit programs.
• Understanding of applicable retirement and benefits regulations.
• Ability to interpret retirement and insurance plan provisions.
• Strong mathematical aptitude and analytical skills.
• Excellent attention to detail and accuracy.
• Proficiency with computer systems, databases, and office equipment.
• Effective communication skills with diverse stakeholder groups.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Atlanta, GA.

Pay And Benefits

The pay range for this position is $25.00 - $35.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully onsite position in Atlanta,GA.

Equal Opportunity and Diversity

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Legal & Compliance Statements

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.