Retirement Benefits Specialist - Member Services

ManpowerGroup; Roseland (NJ); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

ManpowerGroup is seeking a Retirement Benefits Representative in Roseland, NJ to join the member services team. You will assist members with retirement benefit inquiries, explain plan benefits and requirements, and process related paperwork with accuracy. Strong customer service, excellent organizational skills, and discretion with confidential information are essential.

Prior pension/annuity experience is preferred; training provided. This is a Monday–Friday, 8 a.m. to 4:30 p.m.

Qualifications

• Strong customer service skills and professional communication.
• Excellent organizational skills with attention to detail.
• Comfort handling confidential member information.
• Ability to follow up to obtain missing information and keep applications moving.
• Prior pension/annuity or benefits administration experience preferred; training provided.

Responsibilities

• Assist members with retirement benefit inquiries by phone and in person.
• Explain plan benefits, application requirements, and the retirement process clearly and supportively.
• Process retirement benefit applications and related paperwork accurately and efficiently.
• Review applications and documents for accuracy, completeness, and adherence to requirements.
• Follow up with members to obtain missing information and provide status updates while maintaining records.

Skills

Customer service

Communication

Organization

Confidentiality

Follow-up

Job description

ManpowerGroup is seeking a Retirement Benefits Representative in Roseland, NJ to join the member services team. You will assist members with retirement benefit inquiries, explain plan benefits and requirements, and process related paperwork with accuracy. Strong customer service, excellent organizational skills, and discretion with confidential information are essential.

Prior pension/annuity experience is preferred; training provided. This is a Monday–Friday, 8 a.m. to 4:30 p.m.