Retirement Benefits Representative

ManpowerGroup; Roseland (NJ); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

ManpowerGroup is seeking a Retirement Benefits Representative in Roseland, NJ to join the member services team. You will assist members with retirement benefit inquiries, explain plan benefits and requirements, and process related paperwork with accuracy. Strong customer service, excellent organizational skills, and discretion with confidential information are essential.

Prior pension/annuity experience is preferred; training provided. This is a Monday–Friday, 8 a.m. to 4:30 p.m.

Qualifications

• Strong customer service skills and professional communication.
• Excellent organizational skills with attention to detail.
• Comfort handling confidential member information.
• Ability to follow up to obtain missing information and keep applications moving.
• Prior pension/annuity or benefits administration experience preferred; training provided.

Responsibilities

• Assist members with retirement benefit inquiries by phone and in person.
• Explain plan benefits, application requirements, and the retirement process clearly and supportively.
• Process retirement benefit applications and related paperwork accurately and efficiently.
• Review applications and documents for accuracy, completeness, and adherence to requirements.
• Follow up with members to obtain missing information and provide status updates while maintaining records.

Skills

Customer service

Communication

Organization

Confidentiality

Follow-up

Job description

Our client is seeking a Retirement Benefits Representative to join their team. As a Retirement Benefits Representative, you will be part of the member services function supporting the retirement benefits application process. The ideal candidate will have strong customer service, clear communication, and excellent organizational skills, which will align successfully in the organization.

Job Title: Retirement Benefits Representative

Location: Roseland, NJ

Pay Range: $21-23 per hour

Shift: Monday to Friday 8am to 4.30pm

What's the Job?

• Assist members with retirement benefit inquiries by phone and in person

• Explain plan benefits, application requirements, and the retirement process in a clear, supportive way

• Process retirement benefit applications and related paperwork accurately and efficiently

• Review applications and supporting documents for accuracy, completeness, and adherence to requirements

• Follow up with members to obtain missing information and provide application status updates while maintaining accurate records and confidentiality

What's Needed?

• Strong customer service skills with the ability to communicate professionally and respectfully

• Excellent organizational skills and a close attention to detail to ensure documents are complete and accurate

• Comfort working with confidential member information and following established procedures

• Ability to follow up effectively to resolve missing details and keep applications moving

• Previous experience in pension, annuity, retirement benefits, or a related benefits administration role is preferred; training will be provided

What's in it for me?

• Opportunity to help members navigate important retirement decisions with confidence and clarity

• Training provided for candidates who are new to pension/annuity or retirement benefits administration

• A role that values accuracy, organization, and reliable follow-through

• Immediate staffing needs—start as soon as possible

• A structured environment focused on maintaining accurate records and protecting confidential information

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Supplemental Life Insurance

• Short Term Disability Insurance

• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.