Retirement and Benefits Technician 2

State of Alaska; Juneau (AK); On-site; USD 52,000 - 70,000; Full time

Job summary

The State of Alaska is seeking a Retirement and Benefits Technician 2 to support the Pension Adjustment and Disability Unit in Juneau. You will process deferred compensation requests and disability applications, and manage member actions upon returning to work after retirement.

Responsibilities include ensuring data accuracy, applying policy, and using the Empower Retirement system and related databases to support timely, high-quality service to members and agencies.

Qualifications

• Performs basic calculations and applies policy to ensure accuracy.
• Anticipates and meets internal and external customer needs with quality service.
• Adapts to new information, changing conditions, or obstacles quickly.
• Understands and applies technical material, rules, and guidelines to work tasks.
• Uses computers and databases to accomplish work efficiently.

Responsibilities

• Process deferred compensation requests and disability applications.
• Handle actions when members return to work after retirement.
• Ensure calculations are accurate and compliant with policy and guidelines.
• Work with Pension Adjustment and Disability Unit systems and records.

Skills

Arithmetic/Mathematical Reasoning

Customer Service

Flexibility

Reading Comprehension

Computer Skills

Education

Post-secondary education

Job description

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

What You Will Be Doing

This position will serve as a Retirement and Benefits Technician 2 for the Pension Adjustment and Disability Unit. This position will be processing deferred compensation requests, disability applications and other various actions when members return to work after retirement.

Our Organization, Mission, and Culture

The Division of Retirement and Benefits administers the State of Alaska and political subdivision disability retirement programs as well as deferred compensation plan changes through Empower Retirement. Our focus is to deliver excellent, accurate, and timely service to our member community.

The Benefits of Joining Our Team

This position will gain knowledge in the area of disability retirement, deferred compensation and pension adjustments, giving the employee a wide range of competencies for future promotional opportunities.

The Working Environment You Can Expect

The workspace is located on the eighth floor of the State Office Building in downtown Juneau. The hours are from 8:00 a.m. to 4:30 p.m. Monday through Friday.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

• Arithmetic/Mathematical Reasoning: Performs computations such as addition, subtraction, multiplication, and division correctly; solves practical problems by choosing appropriately from a variety of mathematical techniques such as formulas and percentages.
• Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
• Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.
• Reading Comprehension: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.

Six months of experience as a Retirement and Benefits Technician 1 with the State of Alaska or the equivalent elsewhere.

OR

Six months of entry-level technical experience that required applying basic knowledge of a retirement program, benefits program, human resources policy, or labor relations guidelines, or in preparing, receiving, reviewing and processing health, life, or disability insurance claims or payments, or processing budgetary or financial documents.

"Processing," means responsibility for performing basic calculations, the accuracy of the information, and its compliance with policy and guidelines.

The experience is equivalent to Human Resource Technician 1, Administrative Assistant 1, Insurance Licensing Examiner 1, PFD Technician 2, Eligibility Technician 1, and Accounting Technician 1 with the State of Alaska or the equivalent elsewhere.

OR

One year of advanced clerical experience in an office environment where the work supported the efforts of technical or professional staff, and required some application of guidelines and policies to meet assigned responsibilities.

"Application of guidelines or policy," means that written direction or accepted theory, from which deviation is not a common option, dictates the nature and process of the work.

Experience is equivalent to Office Assistant 2, Office Assistant 3, Office Assistant 4, Accounting Clerk, Secretary, and Statistical Clerk with the State of Alaska or the equivalent elsewhere.

OR

One year of post-secondary education (32 semester hours or 48 quarter hours from an accredited college or university equals one year) in any field.

Please read the below information carefully. This applies to your application submission.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

Please be sure to check our residency definition to determine if you qualify.

At time of interview

• Copies of the last two (2) performance evaluations, or two (2) letters of reference from a supervisor,
• Copies (not originals) of official college/university transcripts (only if using post-secondary education as part of your application package to meet minimum qualifications),
• A list of at least three professional and/or academic references, including the following required contact information:
  • Reference Name,
  • Reference relationship (ex: Supervisor, former supervisor, high-school math teacher, accounting professor, co-worker, etc...),
  • Reference email(s), and
  • Reference phone number(s).

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer’s name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from considered for this job posting.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or [phone] in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

NOTICE

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