Retirement and Benefits Specialist 1 (02-8126)

State of Alaska; Juneau (AK); On-site; USD 70,000 - 73,000; Full time

Job summary

State of Alaska in Juneau seeks a Retirement and Benefits Specialist 1 to support the Survivor Unit Team. You will help spouses and beneficiaries of deceased members receive death and related benefits across PERS, TRS, JRS, NGNMRS, EPORS, and the DCP.

Based in the sixth-floor State Office Building, you will work 8:00 a.m.–4:30 p.m., Monday through Friday, joining a team dedicated to accurate, timely service to members navigating retirement and benefits transitions.

Qualifications

• Competencies include analytical thinking/problem solving, arithmetic, computer skills, oral and written communication, and reasoning.
• Any combination of education/experience providing administrative/technical support with knowledge of guidelines and policies.

Responsibilities

• Assist survivors with death benefits processing for PERS, TRS, JRS, NGNMRS, EPORS, SBS, DCP.
• Coordinate benefits across multiple retirement systems for eligible spouses/beneficiaries.
• Ensure accurate, timely service and effective communication with members and colleagues.

Skills

Customer service

Flexibility

Reading comprehension

Education

Competency based qualifications

Job description

Retirement and Benefits Specialist 1 (02-8126) in Juneau, AK

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

What You Will Be Doing

This position will serve as a Retirement and Benefits Specialist 1 for the Survivor Unit Team. The supervisor of a team assists a spouse or beneficiary of a recently deceased member in receiving monetary and/or health benefits. The team processes death benefits for the Public Employees' Retirement System (PERS), Teachers' Retirement System (TRS), Judicial Retirement System (JRS), National Guard Naval Militia Retirement System (NGNMRS), Elected Public Officials Retirement System (EPORS), the Defined Contributions Plans, Alaska Supplemental Benefits Annuity Plan (SBS) and Deferred Compensation Plan (DCP).

Our Organization, Mission, and Culture

The Division of Retirement and Benefits administers the State of Alaska and political subdivision retirement and benefit plans. Our focus is to deliver excellent, accurate, and timely service to our member community.

The Benefits of Joining Our Team

The satisfaction of working together to assist our members during a difficult transition.

The Working Environment You Can Expect

The workspace is located on the sixth floor of the State Office Building in downtown Juneau. The hours are from 8:00 a.m. to 4:30 p.m. Monday through Friday.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

• Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
• Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.
• Reading Comprehension: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.

Minimum Qualifications

Competency Based Minimum Qualifications Instructions

This job class uses competency based minimum qualifications. Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency Description

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Any combination of education and/or experience that provides the applicant with competencies in

• Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Arithmetic: Performs computations such as addition, subtraction, multiplication, and division correctly using whole numbers, fractions, decimals, and percentages.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.

Equivalent to those typically gained by:

Any combination of preparatory post-secondary education and/or experience in public or business administration providing administrative or technical support to management in running an organization/enterprise which required some application of guidelines and policies to meet assigned responsibilities.

Special Note:

"Competencies" means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

"Typically gained by" means the prevalent, usual method of gaining the competencies expected for entry into the job.

"Training" and "education" in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or [phone] in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

Contact Information

Kenneth Woodbury

Member Benefits Processing Manager

Phone: [phone]

[e-mail]

Phone [phone] (Statewide toll-free number) [phone] (Juneau and out-of-state callers)

Full Time | $2,706.40 Biweekly