Retention Technician

Socket.dev; Atlanta (GA); On-site; USD 34,000 - 48,000; Full time

Job summary

Agiliti seeks a Retention Laser Technician in Atlanta to support physicians and surgeons, manage laser case assignments, and communicate physician needs to the Operations team. You will spend up to 80% of your time on surgical cases and report activity via CRM for the remaining 20%, with an office day.

Role requires lifting capacity, driving license, HIPAA compliance, and flexibility to work varied hours including nights and weekends. Travel within the division may be required.

Qualifications

• High school diploma or equivalent required.
• Prior medical, EMT, Surgical Technologist, or military experience preferred.
• Must hold a current, valid, and unrestricted driver’s license. Must have a safe driving record based on Agiliti policies.
• Must be able to lift up to eighty pounds and push or pull up to one hundred pounds.
• Must be able to stand and/or sit for long periods of time as well as being able to bend and reach repeatedly.
• Prior experience with lasers or operating room Knowledge, Skills, and Abilities

Responsibilities

• Serves as the physician contact for strategic surgeons who need support in the Division they are assigned .
• The Retention Laser Technician will work with surgeons while performing surgical cases. These duties can be in-services, laser education, case support, surgeon problem resolution and CRM data entries.
• Works to become a subject matter expert with assigned lasers.
• Present in operating room during procedures; level of involvement in procedure is subject to physician demands.
• Removes, cleans, disinfects, and sterilizes all surgical equipment after procedures.
• Transports equipment to ensure that it is in the right place at the right time for necessary procedures.
• Completes daily administrative tasks such as creating and closing work orders to obtain purchase orders, finalizing equipment logs, processing timecards, incident reporting, expense reporting, and any additional paperwork.
• Maintains a clean and safe work environment and complies with health and safety protocols.
• Obtains various certifications upon onboarding process and keeps current on certifications as needed.
• May be required to obtain additional certifications based on market demand.
• Maintains Department of Transportation and CPR certification.
• Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
• Ability to travel within the assigned Division.
• Complies with HIPAA regulations in all matters.

Skills

Customer service

Interpersonal comms

Organizational skills

Teamwork

Adaptability

Safety compliance

HIPAA knowledge

Attention to detail

Driving license

Education

High school diploma or equivalent

Job description

Retention Laser Technicians maintain a professional relationship with all physicians, hospital staff, physicians’ office staff and other personnel both in appearance and behavior. A Retention Laser Technician’s role is to make sure they have a clear understanding of market physicians’ engagement with Agiliti services. The Retention Laser Technician role needs to make certain physician needs are met and communicated to the Operations team. The Retention Laser Technician is also responsible for all duties of a Laser Technician while handling surgical case assignments, while helping Agiliti understand what is needed to maintain their business. Work with strategic surgeons and the ROM team to resolve service concerns that arise. Will spend up to 80% of your time supporting surgical cases in the assigned Division, and report all activity in Customer Relationship Management the remainder 20% of the week, which will be reserved as an office day. Assist sales in onboarding newly added surgeons. Maintain a relationship with key OEM partners who can help support our physicians. Explain and demonstrate clinical benefits of strategic Agiliti offerings.

Primary Objectives and Responsibilities

• Serves as the physician contact for strategic surgeons who need support in the Division they are assigned .
• The Retention Laser Technician will work with surgeons while performing surgical cases. These duties can be in-services, laser education, case support, surgeon problem resolution and CRM data entries.
• Works to become a subject matter expert with assigned lasers.

• Present in operating room during procedures; level of involvement in procedure is subject to physician demands.
• Removes, cleans, disinfects, and sterilizes all surgical equipment after procedures.
• Ensures operational excellence of all vehicles and equipment by communicating defects or necessary maintenance to key stakeholders in a timely manner.
• Transports equipment to ensure that it is in the right place at the right time for necessary procedures.
• Completes daily administrative tasks such as creating and closing work orders to obtain purchase orders, finalizing equipment logs, processing timecards, incident reporting, expense reporting, and any additional paperwork.
• Maintains a clean and safe work environment and complies with health and safety protocols.
• Obtains various certifications upon onboarding process and keeps current on certifications as needed. May be required to obtain additional certifications based on market demand.
• Maintains Department of Transportation and CPR certification.
• Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
• Ability to travel within the assigned Division.
• Complies with HIPAA regulations in all matters.

Qualifications

• High school diploma or equivalent required.
• Prior medical, EMT, Surgical Technologist, or military experience preferred.
• Must hold a current, valid, and unrestricted driver’s license. Must have a safe driving record based on Agiliti policies.
• Must be able to lift up to eighty pounds and push or pull up to one hundred pounds.
• Must be able to stand and/or sit for long periods of time as well as being able to bend and reach repeatedly.
• Able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time. Prior experience with lasers or operating room Knowledge, Skills, and Abilities

• Prioritizes customer service; willing to go above and beyond to ensure prompt and courteous service.
• Demonstrates effective interpersonal communication skills with a variety of audiences and displays consistent conflict resolution skills.
• Exhibits excellent organizational skills with a high attention to detail.
• Displays the ability to work independently and reliably.
• Exemplifies teamwork and shows respect for others.
• Proves the ability to adapt to an everchanging work environment.
• Operates with a proactive approach towards safety in compliance with all company policies and regulations.
• Preserves a clean and safe work environment.

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company.

It is the policy of Agiliti to provide equal