Retention Technician

Agiliti; Norcross (GA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid time off

Tuition reimbursement

Daily Pay program

Job summary

Agiliti is seeking a Surgical Technology Services Retention Laser Technician in the Atlanta/Norcross area. The role focuses on strengthening physician engagement, supporting strategic surgeons in surgical cases, and maintaining laser expertise.

80% of time on surgical support with the remainder in CRM/office tasks. Responsibilities include in-service support, case assistance, device upkeep, and documentation, with travel within the division and adherence to HIPAA and safety protocols.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license with clean record required.
• Prior medical, EMT, Surgical Technologist, or military experience preferred.
• Must be able to lift up to 80 lbs and push/pull up to 100 lbs.
• Stand and/or sit for long periods; bend and reach repeatedly.
• Willing to travel within the assigned Division.
• HIPAA compliance required.

Responsibilities

• Serve as the physician contact for strategic surgeons needing support.
• Perform duties in surgical cases: in-services, laser education, case support, problem resolution, CRM data entries.
• Become a subject matter expert with assigned lasers.
• Present in operating room during procedures; involvement varies by physician need.
• Remove, clean, disinfect, and sterilize all surgical equipment after procedures.
• Ensure operational excellence of vehicles and equipment; report defects or maintenance needs.
• Transport equipment to the right location for procedures.
• Complete daily admin tasks: create/close work orders, process timecards, incident reporting, expense reporting.
• Maintain a clean and safe work environment and comply with safety protocols.
• Obtain required certifications; may need additional certifications based on market demand.
• Maintain DOT and CPR certification.
• Willing to work flexible hours, including evenings, weekends, holidays; emergency off-hours as needed.
• Ability to travel within the division.
• Comply with HIPAA regulations.

Skills

Customer service

Interpersonal communication

Teamwork

Attention to detail

Organizational skills

Adaptability

Safety awareness

Travel readiness

Education

High school diploma or equivalent

Job description

Retention Laser Technicians maintain a professional relationship with all physicians, hospital staff, physicians’ office staff and other personnel both in appearance and behavior. A Retention Laser Technician’s role is to make sure they have a clear understanding of market physicians’ engagement with Agiliti services. The Retention Laser Technician role needs to make certain physician needs are met and communicated to the Operations team. The Retention Laser Technician is also responsible for all duties of a Laser Technician while handling surgical case assignments, while helping Agiliti understand what is needed to maintain their business. Work with strategic surgeons and the ROM team to resolve service concerns that arise. Will spend up to 80% of your time supporting surgical cases in the assigned Division, and report all activity in Customer Relationship Management the remainder 20% of the week, which will be reserved as an office day. Assist sales in onboarding newly added surgeons. Maintain a relationship with key OEM partners who can help support our physicians. Explain and demonstrate clinical benefits of strategic Agiliti offerings.

Primary Objectives And Responsibilities

• Serves as the physician contact for strategic surgeons who need support in the Division they are assigned.
• The Retention Laser Technician will work with surgeons while performing surgical cases. These duties can be in-services, laser education, case support, surgeon problem resolution and CRM data entries.
• Works to become a subject matter expert with assigned lasers.
• Present in operating room during procedures; level of involvement in procedure is subject to physician demands.
• Removes, cleans, disinfects, and sterilizes all surgical equipment after procedures.
• Ensures operational excellence of all vehicles and equipment by communicating defects or necessary maintenance to key stakeholders in a timely manner.
• Transports equipment to ensure that it is in the right place at the right time for necessary procedures.
• Completes daily administrative tasks such as creating and closing work orders to obtain purchase orders, finalizing equipment logs, processing timecards, incident reporting, expense reporting, and any additional paperwork.
• Maintains a clean and safe work environment and complies with health and safety protocols.
• Obtains various certifications upon onboarding process and keeps current on certifications as needed. May be required to obtain additional certifications based on market demand.
• Maintains Department of Transportation and CPR certification.
• Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as requested to support a 24/7 schedule.
• Ability to travel within the assigned Division.
• Complies with HIPAA regulations in all matters.

Qualifications

• High school diploma or equivalent required.
• Prior medical, EMT, Surgical Technologist, or military experience preferred.
• Must hold a current, valid, and unrestricted driver’s license. Must have a safe driving record based on Agiliti policies.
• Must be able to lift up to eighty pounds and push or pull up to one hundred pounds.
• Must be able to stand and/or sit for long periods of time as well as being able to bend and reach repeatedly.
• Able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time. Prior experience with lasers or operating room Knowledge, Skills, and Abilities
• Prioritizes customer service; willing to go above and beyond to ensure prompt and courteous service.
• Demonstrates effective interpersonal communication skills with a variety of audiences and displays consistent conflict resolution skills.
• Exhibits excellent organizational skills with a high attention to detail.
• Displays the ability to work independently and reliably.
• Exemplifies teamwork and shows respect for others.
• Proves the ability to adapt to an everchanging work environment.
• Operates with a proactive approach towards safety in compliance with all company policies and regulations.
• Preserves a clean and safe work environment.

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affi mative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

If you require assistance with your application, please contact [e-mail].

Primary Job Location: Atlanta District/COE Additional Locations (if applicable):

Job Title

Surgical Technology Services Retention Laser Technician 7

Company

Agiliti

Location City: Norcross Location State: Georgia