Retention Technician

Agiliti Health, Inc; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance options for Medical,

Short- and Long-Term Disability

Flexible Spending Accounts

Health Savings Accounts

Life Insurance Options

Paid Time Off

401K Saving Plan with employer match

Employee Discounts

Tuition Reimbursement

Daily Pay program

Employee Assistance Program

wellness programs

Job summary

Agiliti Health, Inc is seeking a Retention Laser Technician to support strategic surgeons and the ROM team. This role spends up to 80% of time assisting surgical cases in the division and 20% in CRM data entry and office tasks.

You will maintain equipment, ensure safety, and assist in onboarding surgeons while supporting a 24/7 schedule. Qualifications include a high school diploma (or equivalent), driver’s license with a clean record, and prior medical or OR experience preferred.

Qualifications

• High school diploma or equivalent required.
• Prior medical, EMT, Surgical Technologist, or military experience preferred.
• Must hold a current, valid, and unrestricted driver’s license.
• Safe driving record based on Agiliti policies.
• Must be able to lift up to eighty pounds and push or pull up to one hundred pounds.
• Must be able to stand and/or sit for long periods of time.
• Prior experience with lasers or operating room is preferred.

Responsibilities

• Serve as the physician contact for strategic surgeons needing division support.
• Perform surgical case duties including in-services, laser education, case support, and CRM data entries.
• Become a subject matter expert with assigned lasers.
• Present in operating room during procedures; involvement depends on physician needs.
• Remove, clean, disinfect, and sterilize surgical equipment after procedures.
• Communicate defects or maintenance needs to stakeholders to ensure equipment uptime.
• Transport equipment to the right place for procedures.
• Complete daily administrative tasks such as creating and closing work orders, processing timecards, and incident reporting.
• Maintain a clean and safe work environment in compliance with safety protocols.
• Obtain required certifications and keep them current; additional certifications may be needed based on demand.
• Travel within the assigned division and support a 24/7 schedule as needed.

Skills

Customer service

Interpersonal skills

Safety compliance

Teamwork

Adaptability

Education

High school diploma or equivalent

Tools

CRM software

Laser equipment

Job description

Retention Laser Technicians maintain a professional relationship with all physicians, hospital staff, physicians’ office staff and other personnel both in appearance and behavior. A Retention Laser Technician’s role is to make sure they have a clear understanding of market physicians’ engagement with Agiliti services. The Retention Laser Technician role needs to make certain physician needs are met and communicated to the Operations team. The Retention Laser Technician is also responsible for all duties of a Laser Technician while handling surgical case assignments, while helping Agiliti understand what is needed to maintain their business. Work with strategic surgeons and the ROM team to resolve service concerns that arise. Will spend up to 80% of your time supporting surgical cases in the assigned Division, and report all activity in Customer Relationship Management the remainder 20% of the week, which will be reserved as an office day. Assist sales in onboarding newly added surgeons. Maintain a relationship with key OEM partners who can help support our physicians. Explain and demonstrate clinical benefits of strategic Agiliti offerings.

Primary Objectives and Responsibilities

• Serves as the physician contact for strategic surgeons who need support in the Division they are assigned.
• The Retention Laser Technician will work with surgeons while performing surgical cases. These duties can be in-services, laser education, case support, surgeon problem resolution and CRM data entries.
• Works to become a subject matter expert with assigned lasers.
• Present in operating room during procedures; level of involvement in procedure is subject to physician demands.
• Removes, cleans, disinfects, and sterilizes all surgical equipment after procedures.
• Ensures operational excellence of all vehicles and equipment by communicating defects or necessary maintenance to key stakeholders in a timely manner.
• Transports equipment to ensure that it is in the right place at the right time for necessary procedures.
• Completes daily administrative tasks such as creating and closing work orders to obtain purchase orders, finalizing equipment logs, processing timecards, incident reporting, expense reporting, and any additional paperwork.
• Maintains a clean and safe work environment and complies with health and safety protocols.
• Obtains various certifications upon onboarding process and keeps current on certifications as needed.
• May be required to obtain additional certifications based on market demand.
• Maintains Department of Transportation and CPR certification.
• Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
• Ability to travel within the assigned Division.
• Complies with HIPAA regulations in all matters.

Qualifications

• High school diploma or equivalent required.
• Prior medical, EMT, Surgical Technologist, or military experience preferred.
• Must hold a current, valid, and unrestricted driver’s license.
• Must have a safe driving record based on Agiliti policies.
• Must be able to lift up to eighty pounds and push or pull up to one hundred pounds.
• Must be able to stand and/or sit for long periods of time as well as being able to bend and reach repeatedly.
• Able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.
• Prior experience with lasers or operating room.

Knowledge, Skills, and Abilities

• Prioritizes customer service; willing to go above and beyond to ensure prompt and courteous service.
• Demonstrates effective interpersonal communication skills with a variety of audiences and displays consistent conflict resolution skills.
• Exhibits excellent organizational skills with a high attention to detail.
• Displays the ability to work independently and reliably.
• Exemplifies teamwork and shows respect for others.
• Proves the ability to adapt to an everchanging work environment.
• Opens with a proactive approach towards safety in compliance with all company policies and regulations.
• Preserves a clean and safe work environment.

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company.

Affirmative Action Policy Statements

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports.

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Benefits

• health insurance options for Medical, Dental & Vision plans
• Short- and Long-Term Disability plans
• Flexible Spending Accounts
• Health Savings Accounts
• Life Insurance Options
• Paid Time Off
• 401K Saving Plan with employer match
• Employee Discounts
• Tuition Reimbursement
• Daily Pay program
• Employee Assistance Program
• wellness programs

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

Primary Job Location: Atlanta District/COE. Additional Locations (if applicable): Job Title: Surgical Technology Services Retention Laser Technician 7. Company: Agiliti. Location City: Norcross. Location State: Georgia.

Agiliti helps hospitals reclaim millions of dollars in wasted spending by connecting broken medical equipment processes. Our Equipment Value Management (EVM) framework connects previously siloed departments with highly agile and fully integrated equipment workflows. Our customers also deploy the individual elements of EVM — Clinical Engineering, Onsite Equipment Management and Rental Services — to ensure patient-ready equipment is in the right place at the right time.

More than 7,000 hospitals and health systems rely on Agiliti to reduce costs and free their clinicians to spend more time caring for patients. Our nationwide network ensures quick response to customer needs throughout the U.S. We believe every interaction has the power to change a life. Join Agiliti and help make a difference for health care providers and patients nationwide. For more information, please visit https://www.agilitihealth.com/careers/.