RETENTION SPECIALIST (Grant Funded)

BRAZOSPORT COLLEGE; Lake Jackson (TX); On-site; USD 67,540,000 - 91,375,000; Full time

Job summary

Brazosport College in Lake Jackson, TX seeks a Retention Specialist to strengthen student persistence and re-engagement across business pathway students. This grant-funded position develops early alert protocols and coordinates interventions to address academic, enrollment, financial, or personal barriers impacting credential completion.

The ideal candidate will lead outreach, document case activity, and collaborate with faculty, advisors, and college resources to support targeted student

Qualifications

• Bachelor's degree in higher education, education, counseling, student affairs, social/behavioral sciences, business, data/analytics, or related field.
• Two years of progressively responsible experience in student success, retention, academic advising, coaching, case management, enrollment services, or related student-support function.
• Demonstrated experience conducting proactive student outreach and coordinating follow-up across multiple departments or service areas.
• Ability to interpret student academic and engagement information, identify patterns of risk, prioritize cases, and translate information into practical intervention steps.
• Experience maintaining confidential student records and working within FERPA and privacy requirements.

Responsibilities

• Develop, document, and maintain standardized early alert, retention, and re-engagement protocols for business pathway students.
• Define and monitor early alert triggers and related enrollment/attendance signals.
• Initiate student outreach within five business days after an alert or concern.
• Coordinate individualized intervention plans and referrals to tutoring, advising, or financial aid as needed.
• Document outreach attempts and case outcomes in College systems.
• Support pathways alignment with advising plans and stakeholder collaboration.
• Analyze barriers and outcomes to inform improvements and training materials.

Skills

Communication skills

Interpersonal skills

Organizational skills

Attention to detail

Time management

Education

Bachelor's degree

Master's degree (preferred)

Tools

Student information systems

Learning management systems

CRM/case-management tools

Dashboards

Spreadsheets (Excel/Sheets)

Job description

Job Details

Job Location: Brazosport - Lake Jackson, TX 77566, Position Type: Full Time, Education Level: Bachelors Degree, Salary Range: $27.73 Hourly, Job Category: Education, Job Duties:

To strengthen student persistence and re-engagement, the project will hire a Retention Specialist. The Retention Specialist will provide dedicated capacity to develop and provide consistent retention and early alert protocols for business pathway students. This strategy will allow Brazosport College to respond more quickly and intentionally when business students show signs of academic, enrollment, financial, or personal barriers that may place their credential completion at risk. The Retention Specialist will have project-specific duties related to early alert protocol development, early alert intervention coordination, and case management documentation. This is a Grant Funded position. The Retention Specialist will lead and/or support the following:

• Develop, document, and maintain standardized early alert, retention, and re-engagement protocols for business pathway students.
• Define and monitor early alert triggers, including academic standing, enrollment reductions, course withdrawals, attendance concerns, registration gaps, and reported basic-needs barriers.
• Initiate student outreach within five business days or less after an alert is received or a retention concern is identified.
• Assess student needs and coordinate individualized intervention plans, including referrals to tutoring, academic support, advising, basic-needs services, financial assistance, or other College resources.
• Help students identify alternative enrollment and completion options, including accelerated terms, interim courses, short-term credentials, revised course sequences, or planned re-entry.
• Coordinate with Business Pathway Advisors, faculty, the Experiential Learning Coordinator, and other stakeholders to ensure retention interventions align with each student's pathway and advising plan.
• Conduct re-engagement outreach to business students who stop out, fail to register, reduce enrollment, or otherwise disengage from their planned pathway.
• Document outreach attempts, student responses, referrals, intervention plans, and case outcomes in the appropriate College systems.
• Assist with tracking persistence, retention, re-enrollment, course completion, and credential progression for grant monitoring and reporting.
• Analyze recurring student barriers and intervention outcomes to inform process improvements, professional development, and future retention strategies.
• Develop training materials and guidance for faculty and staff on early alert referrals, response expectations, documentation, and coordinated student support.
• Support the transition of effective retention and re-engagement practices into regular College operations by the conclusion of the grant period.

Qualifications: Required Qualifications

• Bachelor's degree in higher education, education, counseling, student affairs, social/behavioral sciences, business, data/analytics, or a related field; equivalent combinations of relevant education and experience may be considered if consistent with College HR standards.
• Two years of progressively responsible experience in student success, retention, academic advising, coaching, case management, enrollment services, or a closely related student-support function.
• Demonstrated experience conducting proactive student outreach and coordinating follow-up across multiple departments or service areas.
• Ability to interpret student academic and engagement information, identify patterns of risk, prioritize cases, and translate information into practical intervention steps.
• Experience maintaining confidential student records and working within FERPA and institutional privacy requirements.
• Strong written, verbal, organizational, and interpersonal communication skills, including the ability to communicate effectively with students, faculty, staff, and administrators.
• Ability to manage recurring deadlines, multiple student cases, and semester-specific intervention schedules with strong attention to detail.
• Working proficiency with student information systems, learning management systems, CRM/case-management tools, dashboards, spreadsheets, and Microsoft 365 or comparable technology.

Preferred Qualifications

• Master's degree in higher education, counseling, student affairs, educational leadership, data analytics, or a related field.
• Community college experience and knowledge of barriers affecting first-generation, adult, workforce, online, and academically at-risk students.
• Experience with Early Alert, student-success, CRM, case-management, or predictive/learning analytics platforms.
• Experience developing workflows, intervention protocols, communication campaigns, training materials, or semester implementation calendars.
• Experience analyzing retention, persistence, course-success, re-enrollment, and intervention data and presenting findings to campus stakeholders.
• Knowledge of academic support, financial aid, basic-needs, enrollment, and re-engagement resources and how those systems intersect with student persistence.