Retention Specialist

Center for Employment Opportunities; New York (NY); On-site; USD 52,000 - 63,000; Full time

Benefits offered by this job

Medical & dental

Professional development

Parental leave

Retirement plan

Sick leave

Vacation leave

Paid holidays

Lunch & learn

Team outings

Holiday gatherings

Job summary

Center for Employment Opportunities (CEO) seeks a Retention Specialist for our New York City program. This in-person role focuses on keeping participants engaged in the labor force for twelve months after placement, using participant relationships and case management to track progress.

Ideal candidates bring 1–2+ years of related experience, customer-service strengths, and proficiency with Salesforce. The role emphasizes empathy, accountability, and strong communication with participants and

Qualifications

• Experience in customer-facing roles and ability to guide participants to goals.
• Strong interpersonal skills and ability to maintain client records.

Responsibilities

• Maintain frequent contact with participants.
• Connect participants to educational and vocational opportunities.
• Provide life skills education and resources.
• Advocate for participant needs with parole officers and other stakeholders.
• Distribute retention incentives and document milestones in the case management system.

Skills

Customer service

Relationship building

Time management

Communication

Empathy

Tools

Salesforce

Word processing

Internet research

Job description

New York City office This is an in-person role with the expectation that staff report to a CEO site, as the majority of participant interactions are conducted in person.

The Opportunity

We’re looking to hire a resilient and results-driven Retention Specialist for our local program who will keep our program participants fully engaged in the labor force for at least twelve months after they’ve secured full-time employment.

Successful Retention Specialists understand customer relationship management and work to build strong and trusting relationships with participants; strategically manage their caseloads, balancing the needs of individual participants with organizational needs to achieve programmatic outcomes; and hold themselves accountable for capturing a running record of participant interactions and milestone achievements within CEO’s case management system.

As part of our mission, we strongly encourage individuals who have lived experience of incarceration or involvement in the justice system to apply for this role.

Who We Are

The Center for Employment Opportunities (CEO) provides employment services to people recently released from incarceration. Across the United States, 8,000-9,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities. What began as a demonstration project of the Vera Institute of Justice in the 1970s to address employment barriers facing the formerly incarcerated following release in New York City has grown into the leading reentry employment organization in the country, where over 30,000 formerly incarcerated individuals have secured full-time employment since 1996.

Who You Are

• You’re deeply dedicated to social justice and perhaps are already working in the re-entry space
• You're experienced in providing feedback and guidance to clients to encourage their growth and continued development of their knowledge and skills
• You’re passionate about making an impact on people's lives and interested in guiding them to achieving their career goals through a balance of accountability and empathy
• You are a people-person and love to inspire others to reach a goal and perform to the best of their ability
• You have strong customer service skills and take a human-centered approach when communicating with participants
• You have strong time management and prioritization skills
• You’re able to anticipate problems, evaluate them, and determine and implement solutions
• You’re computer savvy (demonstrated word processing skills, ability to use the Internet to research job opportunities, familiarity with Salesforce preferred)
• You come to CEO with 1-2+ years of related experience

What You’ll Be Responsible For

Key Responsibilities of the Retention Specialist include but are not limited to:

• Maintaining frequent contact with participants
• Researching and connecting participants to educational and vocational opportunities as related to their short- and long-term goals;
• Providing participants with continued life skills education and relevant resources;
• Advocating for participant needs with parole officers and other constituencies;
• Distributing retention incentives to participants
• Using motivational interviewing techniques as appropriate to help guide participants to goal achievement
• Maintaining accurate client records in Salesforce; updating progress notes in Salesforce during and after each meeting with participants

Compensation And Benefits

The salary for this role is $57,400. In an effort to be both equitable and transparent, CEO's compensation philosophy considers a variety of factors, including, but not limited to, experience, internal equity, and home office location in making a final determination on our salary offer.

• medical and dental coverage
• professional development opportunities and training, including regular training opportunities in Motivational Interviewing (MI)
• paid parental leave
• participation in a retirement plan
• sick and vacation leave
• paid holidays
• lunch and learns
• team outings
• holiday gatherings

More About Us

Center for Employment Opportunities believes that everyone deserves the chance to shape a stronger future for themselves, their families, and their communities. People who are justice involved are highly encouraged to apply for vacant positions at all levels. CEO is committed to the CROWN Act, and creating an open space where our employees can present as their true authentic selves.

All qualified applicants will be considered for employment without unlawful discrimination based on race, color, religion, national origin, sex, age, gender, gender identity, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, citizenship status, current employment status, caregiver status, or any other category protected by federal, state, or local law. We value diverse experiences, including with regard to educational background and justice system contact.

Please note that due to the volume of resumes received, we are unable to contact each applicant regarding the status of each position or reply to candidates' inquiries via phone or email.

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