Retention Specialist

Volunteers of America Greater New York

New York (NY)

On-site

USD 40,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, & Vision Coverage

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off, including a Paid Birthday Holiday

Job summary

A community-based organization in New York seeks a Retention Specialist for its Career Access Program. This role focuses on helping participants secure and retain employment by developing individualized retention plans, providing personalized support, and establishing relationships with employers. The ideal candidate will have experience in human services and strong communication skills. A comprehensive benefits package, including medical and tuition reimbursement, is offered.

Qualifications

Demonstrated verbal and written communication ability.
Basic computer skills.
Experience in workforce development (if no degree).

Responsibilities

Develop individualized retention plans for participants.
Provide ongoing one-on-one support to participants.
Monitor participants' progress post-placement.
Establish relationships with employers to facilitate support.
Identify and resolve barriers to job retention.
Expand network of employers for program participants.

Skills

Verbal communication

Education

Associate degree or 60 college credits in human services

High school diploma or GED with 2 years relevant experience

Job description

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.

We are in search of new talent in the following position.

Position: Retention Specialist

The Retention Specialist for the Career Access Program will play a pivotal role in ensuring the long-term success and job retention of participants enrolled in the Career Access Program. This individual will work directly with program participants, employers, and community partners to provide personalized support, identify challenges, and implement strategies to ensure participants' continued success in their careers. The Retention Specialist will monitor participants' progress post-placement, resolve any barriers to success, and assist with ongoing professional development.

Career Access

The Career Access program is a community outreach initiative designed to offer vocational rehabilitation services to individuals with disabilities.

Location: Bronx, NY 10455

Minimum Qualifications:

Associate degree or 60 college credits courses in the human services field, or high school diploma or GED with 2 years of relevant experience in workforce development.
The position also requires a demonstrated verbal and written communication ability, including basic computer skills.

Retention Specialist Principal Responsibilities:

Develop individualized retention plans for each participant, focusing on overcoming barriers to job retention and career advancement. Collaborate with participants to set goals for career advancement and provide guidance on achieving those goals.
Provide ongoing one-on-one support to participants to address challenges related to their work environment, personal circumstances, or skill development.
Monitor participants' progress post-placement, conducting regular check-ins to assess job satisfaction and overall well-being.
Establish and maintain strong relationships with employers who have hired program participants, offering guidance on accommodating employees with disabilities.
Identify and resolve barriers to retention, such as workplace challenges, skill gaps, personal issues, or conflicts between the participant and employer.
Participate in outreach efforts to expand the program's network of employers and community partners who are committed to hiring and retaining individuals with disabilities.

Benefits:

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy the following benefits: