Retention Specialist

SWIFT DEBT RELIEF INC; California (MO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

401(k)

Paid time off

Flexible schedule

Job summary

SWIFT DEBT RELIEF INC is seeking a dynamic professional to deepen client relationships through proactive engagement and retention strategies. The role focuses on clear communication, addressing concerns to prevent cancellations, and guiding clients through their financial journey with uncapped performance bonuses.

You will build rapport with clients, handle inquiries, maintain accurate CRM records, ensure regulatory compliance, and collaborate with teammates in a full-time, in-person, Mon–Fri

Qualifications

• CRM proficiency required.
• Experience in sales or customer service.
• Ability to adapt and work well in a team.
• Strong communication and compliance focus.
• Fluent in English and Spanish.

Responsibilities

• Build rapport with clients, address inquiries, and promote satisfaction.
• Proactively prevent cancellations.
• Navigate challenging conversations with clients.
• Ensure compliance with industry regulations.
• Maintain records via CRM.

Skills

CRM proficiency

Sales or customer service experience

Adaptability

Teamwork

Fluent English and Spanish

Professional under pressure

Job description

Job Description

UNCAPPED performance-driven bonuses!

We’re seeking a dynamic candidate with experience in customer engagement and retention. This role involves strengthening relationships with current clients, addressing concerns to prevent cancellations, and supporting clients on their financial journey. Ideal candidates are motivated, coachable, and skilled in communication and customer service.

Responsibilities

• Build rapport with clients, address inquiries, and promote satisfaction
• Proactively prevent cancellations
• Navigate challenging conversations
• Ensure compliance with industry regulations
• Maintain records via CRM

Qualifications

• Sales or customer service experience
• CRM proficiency
• Strong record-keeping and compliance skills
• Adaptability and teamwork
• Professional under stress
• Fluent in English and Spanish

Benefits

• Dental, health, vision insurance
• 401(k)
• Paid time off
• Flexible schedule
• Full-time, 8-hour day shifts (Mon–Fri), in person