Retention Specialist

Volunteers of America-Greater New York; Bronx (ID); On-site; USD 42,000 - 60,000; Full time

Job summary

Volunteers of America–Greater New York (VOA–Greater New York) is seeking a Retention Specialist to support participants in the Career Access Program. The role focuses on preventing barriers to job retention by working with participants, employers, and partners to tailor ongoing coaching and post-placement follow-up.

The position emphasizes collaboration, individualized retention plans, and proactive outreach to employers, with a commitment to inclusive, disability-friendly support and strong

Qualifications

• Associate degree or 60 college credits in the human services field, or high school diploma or GED with 2 years of relevant experience in workforce development.
• Demonstrated verbal and written communication ability, including basic computer skills.

Responsibilities

• Develop individualized retention plans for each participant, focusing on overcoming barriers to job retention and career advancement.
• Provide ongoing one‑on‑one support to participants to address challenges related to their work environment, personal circumstances, or skill development.
• Monitor participants' progress post-placement, conducting regular check‑ins to assess job satisfaction and overall well‑being.
• Establish and maintain strong relationships with employers who have hired program participants, offering guidance on accommodating employees with disabilities.
• Identify and resolve barriers to retention, such as workplace challenges, skill gaps, personal issues, or conflicts between the participant and employer.
• Participate in outreach efforts to expand the program’s network of employers and community partners who are committed to hiring and retaining individuals with disabilities.

Skills

Verbal and written communication

Basic computer skills

Education

Associate degree or 60 college credits in human services

High school diploma or GED with 2 years relevant experience

Job description

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester.

Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

We are currently seeking qualified candidates for the following position:

Position: Retention Specialist

The Retention Specialist for the Career Access Program will play a pivotal role in ensuring the long-term success and job retention of participants enrolled in the Career Access Program. This individual will work directly with program participants, employers, and community partners to provide personalized support, identify challenges, and implement strategies to ensure participants’ continued success in their careers. The Retention Specialist will monitor participants' progress post-placement, resolve any barriers to success, and assist with ongoing professional development.

Career Access program is a community outreach initiative designed to offer vocational rehabilitation services to individuals with disabilities.

Location: Bronx, NY 10455

Minimum Qualifications:

• Associate degree or 60 college credits courses in the human services field, or high school diploma or GED with 2 years of relevant experience in workforce development.
• The position also requires a demonstrated verbal and written communication ability, including basic computer skills.

Retention Specialist Principal Responsibilities:

1. Develop individualized retention plans for each participant, focusing on overcoming barriers to job retention and career advancement. Collaborate with participants to set goals for career advancement and provide guidance on achieving those goals.
2. Provide ongoing one‑on‑one support to participants to address challenges related to their work environment, personal circumstances, or skill development.
3. Monitor participants' progress post-placement, conducting regular check‑ins to assess job satisfaction and overall well‑being.
4. Establish and maintain strong relationships with employers who have hired program participants, offering guidance on accommodating employees with disabilities.
5. Identify and resolve barriers to retention, such as workplace challenges, skill gaps, personal issues, or conflicts between the participant and employer.
6. Participate in outreach efforts to expand the program’s network of employers and community partners who are committed to hiring and retaining individuals with disabilities.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well‑being, and personal growth. Full‑time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday
• And much more!

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

VOA‑Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.