Care Coordinator II

Centene Corporation; Madison (WI); Remote; USD 2,458,000 - 3,860,000; Full time

Benefits offered by this job

Remote work option

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off and holidays

Flexible work schedules

Job summary

Centene Corporation is seeking a remote Care Coordinator to support care management teams across the United States. The role involves member outreach by phone or home visits, coordination of care plans with providers, and education on benefits and resources.

Schedule is Monday–Friday, 8am–5pm Central time, with flexible remote work options. Qualifications include a high school diploma or GED and 1–2 years of related experience.

Qualifications

• Requires 1-2 years of related experience.
• Remote work from home anywhere in the United States.
• Pay Range: $17.84 - $28.02 per hour.

Responsibilities

• Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps and resources.
• Coordinates care activities with healthcare and community providers, partners, and members to accommodate changes or progress.
• Supports handling member and provider inquiries related to care plan/service plan.
• Communicates with care managers and practitioners to facilitate member services and continuity of care.
• May assist with service assessments/screenings and documenting member care needs.
• Maintains member records per state/regulatory requirements and shares with providers as needed.
• Identifies needs and makes referrals to Care Manager or community resources.
• Provides education on benefits and available resources.
• Performs other duties as assigned and adheres to policies.

Skills

Care coordination

Member outreach

Communication skills

Documentation

Regulatory compliance

Problem solving

Education

High School diploma or GED

Job description

Position Purpose: Supports care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care/member satisfaction is achieved. Interacts with members by performing member outreach telephonically or through home-visits and documents the plan for care/services of activities.

Key Details: Applicants for this role have the flexibility to work remotely from their home anywhere in the United States. The work schedule is Monday - Friday, 8am - 5pm Central. Candidates with previous assessment experience and/or call center experience are preferred.

• Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service, as appropriate
• Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed
• Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan
• Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service
• May support performing service assessments/screenings for members and documenting the member’s care needs
• Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed
• Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards
• Ability to identify needs and make referrals to Care Manager, community based organizations, and Disease Manager
• Provide education on benefits and resources available
• Performs other duties as assigned.
• Complies with all policies and standards.

Education/Experience: Requires a High School diploma or GED.

Requires 1 - 2 years of related experience

Pay Range: $17.84 - $28.02 per hour

At Centene, we connect people to the care they need to live healthier lives - and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act