Retention & Renewals Specialist — Flexible Schedule

Tyler Minx - State Farm Agent; Coldspring (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Competitive salary

Flexible schedule

Job summary

Tyler Minx - State Farm Agent is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to our office's growth. This role focuses on outreach, policy renewals, and maintaining relationships.

You will communicate with customers regarding renewals and coverage options, enhance customer satisfaction, and collaborate with a team dedicated to meaningful work that makes a difference in the community.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem-solving abilities

Effective communication

Detail-oriented

Customer service experience

Job description

Tyler Minx - State Farm Agent is seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to our office's growth. This role focuses on outreach, policy renewals, and maintaining relationships.

You will communicate with customers regarding renewals and coverage options, enhance customer satisfaction, and collaborate with a team dedicated to meaningful work that makes a difference in the community.