Inside Sales Representative

Gateway Fiber; O’Fallon (MO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

Flexible work environment

Job summary

Gateway Fiber is seeking an Inside Sales Consultant to convert inbound inquiries and drive outbound revenue in a consultative, customer-first environment. This role focuses on building trust, closing deals, and maintaining accurate CRM records.

You will manage a mix of inbound and outbound opportunities, collaborate cross-functionally, and aim to grow into leadership as the organization scales. Immediate start with base plus commission in a fast-growing fiber network.

Qualifications

• 2+ years of sales experience.
• 1+ year of customer service experience.
• Comfort with inbound closing and outbound prospecting.
• Experience using CRM systems and maintaining detailed documentation.
• Ability to thrive in a metrics-driven environment.

Responsibilities

• Convert inbound inquiries via phone, email, and chat with a consultative approach.
• Proactively conduct outbound outreach to reengage prospects and recover opportunities.
• Protect revenue by preventing order fallout and winning back former customers.
• Own opportunities from first contact through installation.
• Collaborate with Sales, Scheduling, Operations, Marketing to ensure a seamless customer experience.

Skills

Sales experience

Customer service

CRM proficiency

Tools

CRM systems

Job description

Job Details

Job Location: Greater St. Louis - O Fallon, MO 63368

Job Title: Inside Sales Representative

Location: Greater St. Louis, MO

Start Date: Immediate

About Gateway Fiber:

Gateway Fiber is seeking an outstanding individual to fill the role of Inside Sales Consultant. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years,building a best‑in‑class fiber‑to‑the‑home network focused on speed, transparency, and exceptional customer experiences.Gateway provides faster, more reliable internet with a simple pricing model and industry‑leading customer service.

Gateway’s Beliefs About People:

Gateway believes that people want to know they are cared for both professionally and personally at work. We all sharea clear visionof where the company is going, and how our contributions positively affect our culture and operational performance. At Gateway, we look out for each other and actively find ways to help one another, as we all have a role in defining the path forward towards the company’s vision. We strive for a transparent environment where information is readily shared, and our teams feel safe to share feedback, even if it might seem unpopular. Gateway’s beliefs about people shape the company and the way we do business.

Role Summary:

The Inside Sales Consultant is a consultativesales role,responsible for converting inbound interest and driving outbound revenue through thoughtful,customer‑focusedengagement. This role is ideal for someone who is highly motivated to close, competitive in nature, and energized by goals,while understanding that the best sales outcomes are built on trust, clarity, andlong‑termvalue.

You will manage a mix of inbound and outbound opportunities, includinghandling inbound sales inquiries,preventing order falloutby reengagingprospective customers, and winning back former customers. Success in this role requires sound judgment, strong sales instincts, and the desire to grow into a leadership role by consistently “selling the right way.”

This is not ahigh‑pressure,script‑drivensales environment. We are looking for professionals who know how to ask confidently for the sale whilemaintainingcredibility, transparency, and respect for the customer.

QualificationsKey Responsibilities:

• Convert inbound sales inquiries via phone, email, and chat through confident, consultativeand value drivenconversations
• Proactively conduct outbound outreach to:
• Reengage prospective customers who have not scheduled or completed installation
• Recover stalled opportunities and prevent order fallout
• Win back former customers through thoughtful, valuefocused outreach
• Confidently address objections and clearly ask for the sale, balancing urgency with professionalism
• Take ownership of opportunitiesfrom first contact through scheduled installation,proactively followingup tomaintainmomentum and reduce fallout
• Conductneeds-baseddiscovery,to understand customer priorities and recommendappropriate solutions
• Clearly communicate the value of Gateway Fiber’s products and services without exaggeration or pressure tactics
• Setaccurateexpectations and build trust at every stage of the sales process
• Represent the Gateway Fiber brand with consistency, integrity, and a customerfirst mindset
• Track outreach,follow‑ups, and outcomes to ensure reliable pipeline visibility
• Demonstrate strong time management, prioritization, and follow through
• Collaborate across Sales, Scheduling, Operations, Marketing, and Customer Care teams to deliveraseamlesscustomerexperience
• Maintainaccurate,high‑qualitydocumentationin CRM systems

What Success Looks Like:

• Success in this role is measured through close rates, outbound activity, scheduled installations, revenue contribution, and quality documentation
• Consistently meeting or exceeding sales and activity expectations
• Strong close rates on both inbound and outbound opportunities
• Reduced fallout through proactive engagement
• Customers who feel informed, respected, and confident choosing Gateway Fiber

What You Bring:

• Strong Sales Drive:Motivated by closing business, earning commission, and contributing to company growth
• Consultative Sales Approach:Sells through insight and understanding—not pressure
• Customer‑FirstJudgment:Knows when to push forward and when to slow down to dowhat’sright
• Professional Communication:Clear, confident, and credible across phone and written channels
• Ownership & Accountability:Follows through and takes responsibility for outcomes
• Leadership Potential:Demonstratesmaturity, consistency, and influence that could grow into senior or leadershiprolesas the organization scales

Required Qualifications:

• 2+ years of sales experience
• 1+ year of customer service experience
• Comfort with inbound closing and outbound prospecting
• Experience using CRM systems andmaintainingdetailed documentation
• Ability to thrive in ametrics‑driven,performance‑orientedenvironment

Compensation & Benefits:

• Base salary plus commission
• Medical, dental, vision, and PTO
• Flexible work environment
• Opportunity to grow with a rapidly expanding organization that values doing sales the right way