Retention Coordinator

kitsch; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Kitsch is seeking a Retention Coordinator to own and optimize email, SMS, and push programs from end to end. You will drive revenue growth through retention channels, coordinating with Design and Copy, and ensuring timely, high-quality campaigns.

In this remote role for LATAM candidates, you will leverage Klaviyo and Postscript, manage the retention calendar, and deliver data-driven insights monthly to help the team act on what's working.

Qualifications

• Bachelor's degree is required.
• Experience with Klaviyo or similar ESP is necessary.
• Strong written and spoken English required.
• Ability to manage own calendar without close supervision.
• Experience with Postscript is a plus.
• Familiarity with beauty/haircare/skincare trends is a plus.

Responsibilities

• Build, test, schedule, and QA every email, SMS, and push campaign from start to finish.
• Treat every send as a chance to grow revenue, with a goal of 30% growth in retention channels this year.
• Brief and coordinate with our Design and Copy teams early, so no campaign is ever late.
• Keep our database clean and healthy, aiming for 99.5% delivery or better.
• Catch errors before they go out, not after.
• Share a monthly report on what's working and what's not, with real takeaways the team can act on.
• Use AI tools to move faster on copy drafts, subject line tests, and QA, always reviewing before anything goes live.

Skills

Strong written and spoken English

Independent work

Calendar ownership

Education

Bachelor's degree

Tools

Klaviyo

Postscript

Job description

About Kitsch

Kitsch is a certified female and minority-owned global beauty brand. Our products are in over 32,000 retailers across 92 countries. We make everyday essentials that make you feel exceptional.
Type of Work: Remote
Location: LATAM Candidates

The Role

As our Retention Coordinator, you'll be the engine behind every email, SMS, and push notification we send. You'll take full ownership of our retention calendar, building and launching campaigns with the kind of precision that lets our Retention team focus on strategy, not spot-checking your work.

What You'll Do

• Build, test, schedule, and QA every email, SMS, and push campaign from start to finish
• Treat every send as a chance to grow revenue, with a goal of 30% growth in retention channels this year
• Brief and coordinate with our Design and Copy teams early, so no campaign is ever late
• Keep our database clean and healthy, aiming for 99.5% delivery or better
• Catch errors before they go out, not after
• Share a monthly report on what's working and what's not, with real takeaways the team can act on
• Use AI tools to move faster on copy drafts, subject line tests, and QA, always reviewing before anything goes live

What You Bring

• Hands‑on experience with Klaviyo
• A completed Bachelor's degree
• Strong written and spoken English
• Comfort working independently and owning your calendar without close supervision
• Bonus: experience with Postscript (SMS)
• Bonus: familiarity with beauty, haircare, or skincare trends