Retention Coordinator

BCTC Real Estate Program; Lexington (KY); On-site; USD 20,000 - 29,000; Full time

Job summary

Bluegrass Community & Technical College seeks a Retention Coordinator to promote and manage day-to-day operations of the Success & Retention area. The role supports retention activities, student learning communities, and outreach initiatives, reporting to the Director of Retention/Early Alert.

The position involves supervising student staff, coordinating with faculty, and contributing to marketing and outreach at college events. On-site work at Bluegrass C&TC Newtown Pike Campus is required.

Qualifications

• Bachelor’s degree or Associate’s degree with two years related experience
• Excellent written and verbal communication skills
• Demonstrates strong self-motivation, organization, and ability to work with minimal supervision
• Familiarity with best practices in student retention and academic success
• Commitment to fostering a supportive campus environment that promotes student success for all students

Responsibilities

• Co-supervises, trains, and recruits student support staff.
• Assists with management of the Early Alert System (Starfish), including training faculty and staff.
• Supports Early Alert activities and interventions with outreach campaigns.
• Assists with development and facilitation of Student Learning Communities (Jumpstarts and Success Academies).
• Promotes retention and engagement initiatives, including marketing and outreach.
• Assists with data collection and analysis to assess trends in retention and student success.
• Supports marketing of Success & Retention activities during campus events.
• Performs duties in compliance with college standards and policies.
• Assumes other duties as assigned.

Skills

Communication skills

Organization

Self-motivation

Retention best practices

Education

Bachelor’s or Associate’s degree

Tools

Excel

Microsoft Office

Job description

Retention Coordinator

Job Id: 496731

Closing at: Oct 9 2026 - 23:55 EDT

Salary Range: $18 hourly

Contract Term Length: Not Applicable

Standard Hours: 25-30 weekly

Work Location: On-Site

FLSA Status: Non-Exempt

College: Bluegrass Community & Technical College

Campus Location: Bluegrass C&TC - Newtown Pike Campus

Department: Academics, & Student Services

The Retention Coordinator assists with the promotion, facilitation, and management of day-to-day operations and services of the Success & Retention area including retention activities and programs. Supports various programs and activities related to the promotion of student success and academic persistence. Works closely with the Director of Retention/Early Alert to assist with the development and implementation of co-curricular academic activities and programs, retention and outreach initiatives, and student learning communities. Performs general student outreach and assists in the supervision of student support staff. The Retention Coordinator reports to the Director of Retention/Early Alert.

Job Duties

• Co-supervises, trains, and recruits student support staff.
• Assists with management of the Early Alert System (Starfish), including assisting with training and supporting faculty and staff across the institution.
• Supports Early Alert activities and interventions at BCTC, including individual outreach and large-scale call and text campaigns.
• Assists the Director of Retention/Early Alert with the development and facilitation of BCTC Student Learning Communities, including Jumpstarts and Success Academies.
• Facilitates, promotes, and supports retention and engagement initiatives related to the promotion of student success and academic persistence, including marketing, outreach, and student recruitment.
• Assists Director of Retention/Early Alert with data collection and analysis to assess trends and new initiatives related to retention and student success.
• Supports promotion and marketing of BCTC Success & Retention activities and programming during college resource fairs, student events, and other area-related activities (i.e. tabling).
• Actively supports the mission of a comprehensive community and technical college and student success and completes duties and responsibilities in compliance with college standards and policies.
• Assumes other duties and responsibilities as assigned.

Minimum Qualifications

• Bachelor’s degree or Associate’s degree and two (2) years related experience
• Excellent communication skills, both written and verbal, with the ability to convey complex information to a variety of audiences.
• Demonstrates strong self-motivation, organization, and the ability to work effectively with minimal supervision.
• Familiarity with best practices in student retention and academic success.
• Commitment to fostering a supportive campus environment that promotes student success for all students.

Preferred Qualifications

• Bachelor’s degree in education, social work, communications, or community leadership
• At least two years of experience in teaching or student support services.
• Proficiency in Microsoft Office Suite, especially Excel and other relevant software applications.
• Experience in student outreach, programming, or teaching.
• Experience supervising student employees strongly desired.
• Familiarity with student information systems and creative marketing solutions.

Additional Skills Requested

• Employee Rights - Employee Polygraph Protection Act
• Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.

KCTCS does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs or activities.

KCTCS is an equal opportunity employer and educational institution.