Retention Case Coordinator

JEVS Human Services Career Center; Philadelphia (Philadelphia County); Hybrid; USD 32,000 - 45,000; Full time

Job summary

JEVS Human Services Career Center in Philadelphia is seeking a Retention Case Coordinator for the Work Ready program. The role focuses on employment retention support for participants and requires documenting interactions while safeguarding client data.

The job is located in Center City Philadelphia with a hybrid schedule: 3 days on-site and 2 days remote, full-time at 35 hours per week.

Responsibilities

• Provide employment and retention support to employed JEVS/WorkReady participants.
• Document all contacts with clients in a timely manner; maintain accurate and timely records of all case management/counseling sessions. Input all data into JEVS/WR database. Maintain the integrity and confidentiality of all client information including electronic, hard copy, and filing system.
• Maintain employed participants engaged during the 12-month period.
• Discuss continued gainful employment with participants and relay information to placement counselors.
• Gather and submit employment verification of participants’ ongoing employment.
• Provide information about on the job challenges that may affect retention and employer relations and address them through collaboration with staff and/or participant.

Job description

At JEVS Human Services, we believe in giving people possibilities—opportunities to be self-sufficient and satisfied. Each year we touch nearly 25,000 lives, focusing on individuals with physical, developmental, and emotional challenges as well as those facing adverse socio-economic conditions including unemployment and underemployment.

Currently we have an exciting opportunity with our Work Ready program as a Retention Case Coordinator. Work Ready provides a comprehensive set of employment-oriented services to those receiving Public Assistance benefits, including those who are in need of specific help managing barriers to self-sufficiency.

This role, located in our Center City Philadelphia office, offers flexibility and a hybrid environment, including 3 days each week on-site and 2 days remote.This position is full time, 35 hours per week.

Job duties for this position will include

• Provide employment and retention support to employed JEVS/WorkReady participants.
• Document all contacts with clients in a timely manner; maintain accurate and timely records of all case management/counseling sessions. Input all data into JEVS/WR database. Maintain the integrity and confidentiality of all client information including electronic, hard copy, and filing system.
• Maintain employed participants engaged during the 12-month period.
• Discuss continued gainful employment with participants and relay information to placement counselors.
• Gather and submit employment verification of participants’ ongoing employment.
• Provide information about on the job challenges that may affect retention and employer relations and address them through collaboration with staff and/or participant.