Retailer Financial Analyst

California Lottery; Sacramento (CA); Hybrid; USD 75,000 - 110,000; Full time

Job summary

The California Lottery's Finance Division seeks a Retailer Financial Analyst (Analyst II) to lead financial operations for Key Accounts, including chains and route-model retailers, with emphasis on accuracy and collaboration.

You'll own daily billing functions, assist with reconciliation, and ensure data integrity across multiple systems while supporting sales teams and enterprise projects. A current Analyst II exam is required, and hybrid work is available from the Sacramento headquarters.

Qualifications

• Key Account Financial Operations experience with multi-location accounts.
• Financial reconciliation, variance analysis, and issue resolution.
• Systems/data integrity across internal platforms.
• Strong analytical judgment with clear observations.
• Independent problem solving and staff-level analytical work.
• Experience in system testing, enhancements, bug fixes.
• Project participation and cross-team collaboration.
• Retail or customer-facing financial support experience.
• Effective cross-unit communication and teamwork.
• High attention to detail and reliability.

Responsibilities

• Own Key Account Financial Operations including billing adjustments, collections, and reconciliations.
• Resolve retailer questions, variances, and complex account discrepancies.
• Maintain system accuracy by reconciling data across platforms.
• Research questions, propose solutions, and provide management-ready recommendations.
• Participate in testing for new features and bug fixes.
• Contribute to unit and enterprise-wide projects with analytical input.
• Collaborate with Sales to support Key Accounts with insights.

Skills

Key Account Financial Operations

Financial Reconciliation

Variance Analysis

Data Integrity

Analytical Judgment

Operational Problem-Solving

Testing & Process Support

Project Participation

Retail or Customer-Facing Financial

Team Collaboration & Communication

Attention to Detail

Job description

Retailer Financial Analyst (Analyst II) - Key Accounts Focus

Join the California Lottery's Finance Division as a Retailer Financial Analyst and take the lead in supporting our retailer partners. In this role, you'll manage financial operations for Key Accounts -including chains and route-model retailers- where accuracy, insight, and strong collaboration truly make a difference.

What You’ll Do:

• Own Key Account Financial Operations: Handle daily billing functions such as adjustments, collections, and account reconciliation. You'll become the go-to expert for understanding how our billing systems behave differently for chains, multi-location partners, and route-model retailers.
• Solve and Support Retailer Issues: Assist locations with reconciliation questions, resolve variances, and analyze complex account discrepancies with precision and clarity.
• Maintain Financial System Accuracy: Perform internal systems reconciliations to ensure billing and revenue data align across multiple platforms. Document variances, open tickets, and provide detailed observations and recommendations.
• Deliver Completed Staff Work: Research answers to your own questions, propose solutions, and provide well-reasoned recommendations to management. You'll act as a subject matter expert on Key Account financial processes.
• Support Enhancements & Fixes: Participate in system testing for new features or bug corrections, offering clear feedback rooted in real operational experience.
• Contribute to Major Projects: Play an important role in internal unit initiatives and enterprise-wide projects, lending your analytical expertise and operational knowledge to improve efficiency and reliability.
• Partner with Sales: Work closely with the Sales team to support the needs of Key Accounts, providing strong communication, timely insights, and collaborative problem-solving.

This position requires a current Analyst II exam.

This position is headquartered at the Sacramento location and is eligible for a hybrid telework schedule. Employees must be able to report to their assigned headquarters office as assigned. Travel expense to and from the assigned headquarters are the responsibility of the employee. Eligibility for telework requires the employee to reside in California per California Government Code Section 14200 which states: "telecommuting means the partial or total substitution of computers or telecommunication technologies, or both, for the commute to work by employees residing in California."

When choosing a state organization to work for, there are a lot of options. Why choose the California State Lottery?

People Are Drawn To The Lottery Because We:

• Are an energetic, creative, and talented team
• Value diversity and inclusion in the workplace
• Empower team members to bring their knowledge, expertise, and innovation
• Recognize individual and team contributions
• Support the importance of work-life balance
• Invest in the professional development of our team members
• Are dedicated to preserving our environment by lowering our carbon footprint

You will find additional information about the job in the Duty Statement.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Key Account Financial Operations - Experience supporting complex or multi-location accounts, including billing, adjustments, collections, or revenue reconciliation.
• Financial Reconciliation & Variance Analysis - Experience reviewing financial data, identifying variances, documenting discrepancies, and resolving account issues with accuracy.
• Systems & Data Integrity - Experience reconciling data across internal systems, researching discrepancies, and ensuring financial or operational data correctness.
• Analytical Judgment - Ability to evaluate financial information, identify root causes, and provide clear observations, conclusions, and recommendations.
• Operational Problem-Solving - Experience researching solutions independently and completing staff-level analytical work with minimal supervision.
• Testing & Process Support - Experience participating in system testing, enhancement reviews, or validating bug fixes within financial or operational systems.
• Project Participation - Experience supporting unit-level or division-wide projects, including documentation, analysis, and collaboration across teams.
• Retail or Customer-Facing Financial Support - Experience resolving billing or account questions, providing clear communication, and supporting stakeholders in an operational or financial environment.
• Team Collaboration & Communication - Strong communication skills with experience partnering across units (e.g., sales, operations, or finance) to support shared outcomes.
• Attention to Detail & Reliability - Demonstrated ability to work methodically, maintain accuracy, manage deadlines, and produce high-quality, dependable work.