Retailer Audit & Compliance Lead

Jaguar Land Rover; Mahwah (NJ); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Quarterly chair massages

Complimentary lunch

Job summary

JLR North America, LLC is seeking a Retailer Audit Manager to oversee audits of retailer service departments and sales records, ensuring compliance with warranty policies and procedures. The role focuses on mitigating company liability while advising retailers on best practices.

The candidate will supervise auditors, analyze KPI trends, and communicate findings to regional personnel and corporate management. Hybrid work arrangement is offered with scheduled office days.

Qualifications

• Bachelor’s degree in finance, accounting, business or related automotive discipline; CPA/CIA/CFE preferred.
• 5 to 10+ years of professional experience in automotive fixed operations, dealership auditing, or OEM compliance.
• In‑depth knowledge of automotive diagnostic procedures, repair guidelines, and Dealer Management Systems.
• Proficiency in using data analytics, digital auditing software, and optical recognition tools to audit and predict claim submission patterns.

Responsibilities

• Audit Execution & Oversight: Plan, schedule, and lead audits of retailer service departments and sales records.
• Review work papers, ensure audit consistency across the franchise network, and oversee all audit appeals and chargeback processing for audit findings.
• Compliance Enforcement: Monitor retailer adherence to all policies and initiate chargebacks or negotiate repayments.
• Process Improvement: Analyze KPIs and trends to identify systemic issues and root causes of compliance deviations.
• Reporting & Advisory: Compile detailed audit reports and communicate findings to retailer principals and management.
• Team Leadership: Supervise, train, and mentor staff auditors and analysts.

Skills

Negotiation

Conflict management

Interpersonal skills

Auditing

Education

Bachelor's degree in finance, accounting, or business

CPA / CIA / CFE preferred

Tools

Data analytics

Digital auditing software

Optical recognition tools

Job description

JLR North America, LLC is seeking a Retailer Audit Manager to oversee audits of retailer service departments and sales records, ensuring compliance with warranty policies and procedures. The role focuses on mitigating company liability while advising retailers on best practices.

The candidate will supervise auditors, analyze KPI trends, and communicate findings to regional personnel and corporate management. Hybrid work arrangement is offered with scheduled office days.