Retail Yard Pro: Customer Service & Loading (Sundays Off)

Koopman Lumber, Inc.; Northbridge (MA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with match

Disability insurance

Employee discounts

Job summary

Koopman Lumber, Inc. in Massachusetts is seeking a Retail Yard Customer Service Representative to greet customers, process orders, and support yard operations. This role blends customer service, order fulfillment, and yard duties while ensuring a positive customer experience.

Responsibilities include assisting customers, loading materials, operating forklifts safely, and delivering non-CDL vehicles as needed. Training and teamwork are encouraged, with Sundays off and Saturdays required.

Qualifications

• Strong customer service and communication skills.
• Ability to follow instructions, read orders, and perform basic math.
• Commitment to safety and teamwork.
• Ability to stand for long hours and lift up to 75 lbs when needed.

Responsibilities

• Greet and assist customers with orders, returns, and product questions.
• Pull, load, and inspect materials accurately and efficiently.
• Safely operate forklifts and other equipment for loading/unloading.
• Drive and deliver in non-CDL vehicles as needed.
• Support drivers with loading/unloading deliveries and processing returns.
• Maintain product knowledge, including pricing and new inventory.
• Keep the yard safe, clean, and well-organized.
• Complete reports and inspections.
• Promote teamwork and assist in other areas when needed.
• Participate in company-sponsored training programs.

Skills

Customer service

Communication

Basic math

Safety awareness

Tools

Forklift operation

Job description

Koopman Lumber, Inc. in Massachusetts is seeking a Retail Yard Customer Service Representative to greet customers, process orders, and support yard operations. This role blends customer service, order fulfillment, and yard duties while ensuring a positive customer experience.

Responsibilities include assisting customers, loading materials, operating forklifts safely, and delivering non-CDL vehicles as needed. Training and teamwork are encouraged, with Sundays off and Saturdays required.