Retail Yard Customer Service

Koopman Lumber Company; Pembroke (MA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with match

Employee discounts

Training and professional growth opportunities

Job summary

A family-owned lumber company in Pembroke, Massachusetts, seeks a Retail Yard Customer Service Representative. This full-time position blends customer service and yard operations, ensuring smooth operations and a welcoming environment for customers. Responsibilities include assisting customers, managing orders, driving delivery vehicles, and maintaining a safe workspace. Applicants must have a valid driver's license and strong customer service skills. Benefits include competitive pay, comprehensive health coverage, and training opportunities.

Qualifications

• Valid driver's license and ability to pass a fit-for-duty physical.
• Strong customer service and communication skills.
• Ability to follow instructions, read orders, and do basic math.
• Knowledge of safe lifting and material handling practices.
• Commitment to safety, teamwork, and company values.

Responsibilities

• Greet and assist customers with orders, returns, and product questions.
• Pull, load, and inspect materials accurately and efficiently.
• Safely operate forklifts and other equipment for loading/unloading.
• Drive and deliver in non-CDL vehicles as needed.
• Support drivers with loading/unloading deliveries.
• Maintain product knowledge, including pricing and new inventory.
• Keep the yard safe, clean, and well-organized.
• Complete reports.
• Promote teamwork and assist in other areas when needed.
• Participate in company-sponsored training programs.

Skills

Customer service

Communication

Product knowledge

Teamwork

Basic math

Job description

Retail Yard Customer Service Representative

Type: Full‑Time

Reports To: Yard Manager / Store Manager

Schedule: Saturdays required (with one day off during the week) + Sundays off

Who We’re Looking For

We’re seeking a Retail Yard Customer Service Representative to be the welcoming face of our yard—helping customers, keeping operations running smoothly, and making sure every order is handled safely and efficiently. This role blends customer service, order fulfillment, and yard operations, all while supporting a positive customer experience.

What You’ll Do

• Greet and assist customers with orders, returns, and product questions.
• Pull, load, and inspect materials accurately and efficiently.
• Safely operate forklifts and other equipment for loading/unloading.
• Drive and deliver in non‑CDL vehicles (pickup trucks, retail trucks) as needed.
• Support drivers with loading/unloading deliveries and processing returns.
• Maintain product knowledge, including pricing and new inventory.
• Keep the yard safe, clean, and well‑organized.
• Complete reports (order checks, receipts, inspections).
• Promote teamwork and assist in other areas when needed.
• Participate in company‑sponsored training programs.

Why You’ll Love Working Here

• Competitive pay and full benefits (health, dental, vision, 401(k) with match, disability, employee discounts).
• Sundays always off, plus a weekday off when you work Saturdays.
• Family‑owned, community‑focused company with a supportive culture.
• Training and professional growth opportunities.
• A role where your work directly impacts customers and teammates.

Requirements

• Valid driver’s license; ability to pass a fit‑for‑duty physical.
• Strong customer service and communication skills.
• Ability to follow instructions, read orders, and do basic math.
• Knowledge of safe lifting and material handling practices.
• Commitment to safety, teamwork, and company values.

Physical Requirements

• Stand up to 8 hours per shift.
• Frequently lift/carry/push/pull up to 75 lbs; occasional lifts up to 100 lbs.
• Ability to bend, twist, squat, reach overhead, kneel, and maintain balance.
• Good manual dexterity and vision.

Koopman Lumber is an Equal Opportunity Employer. We welcome applicants of all backgrounds.