Retail Yard Customer Service & Operations Associate

Koopman Lumber Company; Pembroke (MA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with match

Employee discounts

Training and professional growth opportunities

Job summary

A family-owned lumber company in Pembroke, Massachusetts, seeks a Retail Yard Customer Service Representative. This full-time position blends customer service and yard operations, ensuring smooth operations and a welcoming environment for customers. Responsibilities include assisting customers, managing orders, driving delivery vehicles, and maintaining a safe workspace. Applicants must have a valid driver's license and strong customer service skills. Benefits include competitive pay, comprehensive health coverage, and training opportunities.

Qualifications

• Valid driver's license and ability to pass a fit-for-duty physical.
• Strong customer service and communication skills.
• Ability to follow instructions, read orders, and do basic math.
• Knowledge of safe lifting and material handling practices.
• Commitment to safety, teamwork, and company values.

Responsibilities

• Greet and assist customers with orders, returns, and product questions.
• Pull, load, and inspect materials accurately and efficiently.
• Safely operate forklifts and other equipment for loading/unloading.
• Drive and deliver in non-CDL vehicles as needed.
• Support drivers with loading/unloading deliveries.
• Maintain product knowledge, including pricing and new inventory.
• Keep the yard safe, clean, and well-organized.
• Complete reports.
• Promote teamwork and assist in other areas when needed.
• Participate in company-sponsored training programs.

Skills

Customer service

Communication

Product knowledge

Teamwork

Basic math

Job description

A family-owned lumber company in Pembroke, Massachusetts, seeks a Retail Yard Customer Service Representative. This full-time position blends customer service and yard operations, ensuring smooth operations and a welcoming environment for customers. Responsibilities include assisting customers, managing orders, driving delivery vehicles, and maintaining a safe workspace. Applicants must have a valid driver's license and strong customer service skills. Benefits include competitive pay, comprehensive health coverage, and training opportunities.