Retail Yard Customer Service & Fulfillment Pro

Koopman Lumber, Inc.; Pembroke, Northern (MA, KY); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k) with match

Employee discounts

Job summary

Koopman Lumber in Pembroke, MA is seeking a Retail Yard Customer Service Representative to greet customers, assist with orders, and help with loading and unloading materials. This full-time role requires weekend work with a weekday off during the week and Sundays off.

The position blends customer service, order fulfillment, and yard operations while prioritizing safety and a positive customer experience. Training and growth opportunities are available within a family-owned local business.

Qualifications

• Valid driver’s license; ability to pass a fit-for-duty physical.
• Strong customer service and communication skills.
• Ability to follow instructions, read orders, and do basic math.
• Knowledge of safe lifting and material handling practices.
• Commitment to safety, teamwork, and company values.

Responsibilities

• Greet and assist customers with orders, returns, and product questions.
• Pull, load, and inspect materials accurately and efficiently.
• Safely operate forklifts and other equipment for loading/unloading.
• Drive and deliver in non-CDL vehicles (pickup trucks, retail trucks) as needed.
• Support drivers with loading/unloading deliveries and processing returns.
• Maintain product knowledge, including pricing and new inventory.
• Keep the yard safe, clean, and well-organized.
• Complete reports (order checks, receipts, inspections).
• Promote teamwork and assist in other areas when needed.
• Participate in company-sponsored training programs.

Skills

Customer service

Forklift operation

Delivery driving

Safety awareness

Product knowledge

Teamwork

Tools

Forklift

Job description

Koopman Lumber in Pembroke, MA is seeking a Retail Yard Customer Service Representative to greet customers, assist with orders, and help with loading and unloading materials. This full-time role requires weekend work with a weekday off during the week and Sundays off.

The position blends customer service, order fulfillment, and yard operations while prioritizing safety and a positive customer experience. Training and growth opportunities are available within a family-owned local business.