Retail Yard Customer Service

Koopman Lumber, Inc.; Pembroke, Northern (MA, KY); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k) with match

Employee discounts

Job summary

Koopman Lumber in Pembroke, MA is seeking a Retail Yard Customer Service Representative to greet customers, assist with orders, and help with loading and unloading materials. This full-time role requires weekend work with a weekday off during the week and Sundays off.

The position blends customer service, order fulfillment, and yard operations while prioritizing safety and a positive customer experience. Training and growth opportunities are available within a family-owned local business.

Qualifications

• Valid driver’s license; ability to pass a fit-for-duty physical.
• Strong customer service and communication skills.
• Ability to follow instructions, read orders, and do basic math.
• Knowledge of safe lifting and material handling practices.
• Commitment to safety, teamwork, and company values.

Responsibilities

• Greet and assist customers with orders, returns, and product questions.
• Pull, load, and inspect materials accurately and efficiently.
• Safely operate forklifts and other equipment for loading/unloading.
• Drive and deliver in non-CDL vehicles (pickup trucks, retail trucks) as needed.
• Support drivers with loading/unloading deliveries and processing returns.
• Maintain product knowledge, including pricing and new inventory.
• Keep the yard safe, clean, and well-organized.
• Complete reports (order checks, receipts, inspections).
• Promote teamwork and assist in other areas when needed.
• Participate in company-sponsored training programs.

Skills

Customer service

Forklift operation

Delivery driving

Safety awareness

Product knowledge

Teamwork

Tools

Forklift

Job description

Description

Retail Yard Customer Service Representative

Type: Full-Time

Reports To: Yard Manager / Store Manager

Schedule: Saturdays required (with one day off during the week) + Sundays off

Who We’re Looking For

We’re seeking a Retail Yard Customer Service Representative to be the welcoming face of our yard—helping customers, keeping operations running smoothly, and making sure every order is handled safely and efficiently. This role blends customer service, order fulfillment, and yard operations, all while supporting a positive customer experience.

What You’ll Do

• Greet and assist customers with orders, returns, and product questions.
• Pull, load, and inspect materials accurately and efficiently.
• Safely operate forklifts and other equipment for loading/unloading.
• Drive and deliver in non-CDL vehicles (pickup trucks, retail trucks) as needed.
• Support drivers with loading/unloading deliveries and processing returns.
• Maintain product knowledge, including pricing and new inventory.
• Keep the yard safe, clean, and well-organized.
• Complete reports (order checks, receipts, inspections).
• Promote teamwork and assist in other areas when needed.
• Participate in company-sponsored training programs.

Why You’ll Love Working Here

• Competitive pay and full benefits (health, dental, vision, 401(k) with match, disability, employee discounts).
• Sundays always off, plus a weekday off when you work Saturdays.
• Family-owned, community-focused company with a supportive culture.
• Training and professional growth opportunities.
• A role where your work directly impacts customers and teammates

Koopman Lumber is an Equal Opportunity Employer. We welcome applicants of all backgrounds.

Requirements

Must-Haves

• Valid driver’s license; ability to pass a fit-for-duty physical.
• Strong customer service and communication skills.
• Ability to follow instructions, read orders, and do basic math.
• Knowledge of safe lifting and material handling practices.
• Commitment to safety, teamwork, and company values.

Physical Requirements

• Stand up to 8 hours per shift.
• Frequently lift/carry/push/pull up to 75 lbs; occasional lifts up to 100 lbs.
• Ability to bend, twist, squat, reach overhead, kneel, and maintain balance.
• Good manual dexterity and vision.