Retail Wireless Sales Specialist - Lancaster, PA

Consumer Cellular, Inc.; Lancaster (Lancaster County); On-site; USD 36,000 - 47,000; Full time

Job summary

Join a forward-thinking company as a Retail Wireless Sales Specialist, where your role is pivotal in creating lasting customer relationships. This position emphasizes delivering exceptional service, ensuring customers leave with a smile and the right product. With a flexible schedule and a vibrant work environment, you will receive world-class training on wireless technology, allowing you to translate complex concepts into friendly conversations. Enjoy competitive pay and a comprehensive benefits package while being part of a team that values your authentic self and prioritizes customer satisfaction.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Flexible Spending Accounts

Employee Assistance Program

Employee Rewards Program

Qualifications

• High school diploma or equivalent experience is required.
• At least 6 months of customer service experience is needed.

Responsibilities

• Build relationships with guests and team members.
• Manage customer appointments and solve account issues.

Skills

Customer Service

POS System Operation

MS Office Suite

Active Listening

Education

High School Diploma or Equivalent

Job description

Job Description - Retail Wireless Sales Specialist - Lancaster, PA (250120)

Retail Wireless Sales Specialist - Lancaster, PA ( 250120 )

At Consumer Cellular, we are redefining Retail!
Consumer Cellular is focused on going above and beyond to ensure that customers have everything they need and nothing they don’t! This commitment is anchored in our desire to have a relationship with customers that feels more like a partnership. You know what, it is more like a friendship – can we call you our friend?

A friendship requires connecting and being available when something goes wrong or when you need someone to give an extra hand of help. We are proud to have a Consumer Cellular Retail Store in your community. This is a place where you can stop by and check out the latest wireless products, and services or just visit with your friends at Consumer Cellular.

Job Summary
Consumer Cellular is adding to our team of incredible relationship builders, conversation havers’ and wireless technology lovers. A key member of this team is our Wireless Sales Expert who is responsible for working directly with our customers by listening to their needs and ensuring we provide a product-based solution. Our Wireless Sales Experts are motivated by delivering a world-class experience where the customer leaves with a smile on their face and a working phone in hand.

The starting wage for this position is at least $17/hour plus commission.

This position is classified as modified full-time, which means the work schedule will range between 30 to 39 hours per week. On average, most employees in this role work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility.

What You Do in this Role

• Brand Ambassador – While orange is our color, we are best known for our outstanding customer service. You will ensure the store is comfortable, welcoming, and always open for our guests when needed. We encourage bringing your authentic self to work, each day, in such a way that it reflects our core value of Happy Employee – Happy Customer.
• Relationship Builder – You will have the opportunity to build relationships with guests, team members, and field leadership. Building a relationship requires you to be an active listener, solution-finder, and conversation initiator.
• Product and Services Enthusiast – You will receive world-class training on our products and services and you will be able to translate technology into real-world conversations. You will be able to explain a SIM card with the same clarity as how you would explain making a PB&J sandwich. You will also attend meetings, training, and connections where you can ensure you have all the knowledge needed to take the best care of guests.
• Account Management – You are responsible for setting and being available for customer appointments. You will be an investigator and problem solver when it comes to reviewing customers’ accounts and finding the best plan and offers for the customers. You also understand that record keeping is vital and are diligent in documenting customers’ accounts with notes and details.

What You Need to Win in this Role

• Education and Skills:
  • High school diploma, or equivalent experience is required.
  • Positive attitude and ability to make the customer feel like the priority.
  • At least 6 months of customer service experience.
  • Experience for operating a POS system and ensuring accurate transactions.
  • Proficient with MS Office suite of products (Word, Excel and PowerPoint).
• Schedule and Attendance:
  • Flexibility to work weekends.
  • Retail Store is open six to seven days a week. Hours will vary between 9 am to 6 pm most days (We have part-time and full-time opportunities).
• Physical Requirements:
  • Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items. This includes standing for 6-8 hours.
  • Requires the ability to move around the store, assist customers, and maneuver merchandise when necessary.
  • Regular store cleaning including cleaning display cases, and shelves and making the store clean and safe for guest.

About Consumer Cellular
Consumer Cellular is the top-rated wireless provider that provides cell phones and no-contract service plans primarily to those 50+. Founded over 25 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, they have become well known for their 100% U.S.-based, award-winning customer support. Consumer Cellular has been honored by J.D. Power as #1 in Customer Service among Value MVNOs, 17 Times in a Row, making it the Most Awarded Brand for wireless customer service. In 2024, the company was also ranked #1 in network coverage and customer satisfaction among wireless carriers from ACSI. Based on 2024 ACSI Survey of customers rating their own Wireless Service Provider. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. Learn more at theacsi.org . Additionally, the company has been ranked on the Inc. 5000 list 12 times. The company has been an approved AARP Provider for over 14 years and offers AARP members exclusive discounts on service. The Scottsdale, AZ. based company is privately held with 2985 employees and utilizes the nation's largest voice and data networks, which cover 99 percent of the U.S. population. Consumer Cellular's wireless phones and plans are sold nationwide at leading retailers such as Target and Walmart, as well as directly to consumers at ConsumerCellular.com or [phone]. For J.D. Power 2022 Wireless Customer Care Mobile Virtual Network Operator Study award information, visit jdpower.com/awards . For cellphone tutorials, features, applications, and company news, connect with Consumer Cellular on Facebook , Instagram , and Youtube .

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

• Minimum Salary: $36,750
• Maximum Salary: $46,200

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

• Competitive base pay with potential for shift differential, overtime and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period*
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Employee rewards program

*Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.

Pre-employment background check and drug screen is required.

#RTL2025

Primary Location

Primary Location

: United States-Pennsylvania-Lancaster 2058 Fruitville Pike 2058 Fruitville Pike Lancaster 17601

Job

Job

: Retail Associates

Schedule

Schedule

: Full-time

Travel

Travel

: No

Job Posting

Job Posting

: Apr 29, 2025

Unposting Date

Unposting Date

: May 30, 2025

Consumer Cellular is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any status/classification deemed illegal to consider under local, state or federal law. Consumer Cellular is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] .