Account Coordinator - Commercial / Non-Commercial

Clark National Accounts; Lititz (Lancaster County); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the foodservice industry is seeking an Account Coordinator to manage customer relationships and support business growth. This entry-level role offers opportunities for professional development and requires strong communication and problem-solving skills.

Benefits

Medical, Vision, Dental

PTO, Paid Maternity & Parental Leave

Life Insurance, Disability

401(k) matching

Company Discounts

Qualifications

• Proficiency with MS Office required.
• Strong understanding of sales processes and customer service principles.

Responsibilities

• Maintain customer relationships and track information.
• Identify and resolve order issues in a timely manner.
• Coordinate tasks with internal teams for problem resolution.

Skills

Communication

Problem-Solving

Analytical Skills

Education

Bachelor’s degree in a related field

Tools

MS Office

Job description

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Job Summary

Based in Lancaster, PA, Clark Associates has been a disruptive force in the foodservice industry for over 50 years. As its newest division, Clark National Accounts has been charged with further expanding the reach of Clark's products and services through the strategic application of technology and innovation. Our team’s overarching goal is to provide creative and effective solutions to the unique needs and challenges of national accounts across Restaurant & Retail, Hospitality, Healthcare, Higher Education, Senior Living, Casino, B&I, and Entertainment industries as it relates to the sourcing of over 500K products across multiple categories that are required to run their day-to-day operations. Representing the Business Relations channel, Clark National Accounts continues to sustain an exhilarating growth rate, and with the desire for expansion, comes ample opportunities for professional development and the chance to impact the trajectory of an ever-evolving business unit. We're looking for hungry and humble candidates excited to work with some of the hottest national brands and be a part of our fast-growing team.

Responsibilities

1. Partner Communication – regularly working with operators within companies to understand needs, provide updates on orders/projects and address concerns
2. Account Management – maintains customer relationships & tracks information, while working diligently with senior/account managers to assist with business growth plans
3. Internal Collaboration – coordinates tasks with internal teams, primarily account support & logistics support, to aid in resolving problems or suggesting process improvements
4. Issue Resolution – identifies and resolves order & item issues in a timely manner, delegating to relevant teams as needed
5. Assists in project execution for equipment needs & staged orders
6. Coordinates sample packages to customers as part of the business plan to expand category growth and/or cost-saving alternatives
7. Escalates high-level issues to senior/account managers and/or management as needed
8. Identifies areas for improvement in customer experience and platform enhancements

Physical Requirements

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Remote Work Qualifications

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the specified states. H-1B Visa Sponsorship Not Available, W2 only.

Experience

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
• Strong understanding of sales processes and customer service principles
• Demonstrated ability to meet performance metrics
• Food service or hospitality experience is a plus

Education

• Bachelor’s degree in a related field, or equivalent combination of education and experience

Desired Traits

• Strong analytical and problem-solving skills required
• Strong verbal and written communication skills; ability to explain technical and complex concepts simply
• Extreme ownership and accountability
• Ability to manage multiple assignments and deadlines in a fast-paced environment
• Adaptability and emotional intelligence to handle changing business needs and difficult situations
• Customer service-oriented attitude with a desire to exceed expectations

Company Overview

An exclusive marketplace providing custom business solutions and streamlined distribution for modern multi-unit operators, tailored to meet specific customer needs.

Benefits

• Medical, Vision, Dental
• PTO, Paid Maternity & Parental Leave
• Life Insurance, Disability, Dependent Care FSA
• 401(k) matching, Employee Assistance Program, Wellness Incentives
• Company Discounts, AT&T & Verizon Discount, Bonus Opportunities
• Available at HQ Locations Only: On-Site Fitness Centers, Dog-friendly Offices

Additional Details

Seniority level: Entry level

Employment type: Full-time

Job function: Sales and Business Development

Industries: Wholesale