Retail Training Store Manager

Because One Matters; Stone Mountain (GA); Presencial; USD 50.000 - 70.000; Tempo integral

Resumo da vaga

Goodwill of North Georgia is seeking a Store Leader Trainer who will develop and deliver training for Store Managers, ensuring operations align with policy, budget, and donor expectations. You will coach leaders, oversee SOP adherence, manage budgets, and collaborate with District Directors to roll out training initiatives across the region; travel may be required within the territory.

Familiarity with Donated Goods Retail standards, strong communication, and forklift certification are required;

Qualificações

• High School Diploma or GED required; Associate degree preferred.
• Minimum three (3) years of Store Manager experience; Goodwill experience preferred.
• Five (5) years in a supervisory role (30+ employees) in a Donated Goods Retail leadership position.
• Excellent oral and written English; interpersonal skills; bilingual a plus.
• Must have forklift certification and reliable transportation.
• Proficient in Microsoft Office and able to adapt to changing environments.

Responsabilidades

• Manages and coordinates activities of all store leader training.
• Oversees adherence to SOPs and best practices in the Donated Goods Retail department.
• Delivers results in team, operations, finance, and service with store appearance.
• Manages budgets and expenditures to meet goals.
• Coordinates training initiatives with District Directors across districts.
• Serves as trainer for new and current store managers and participates in the Business College.
• Hire, train, evaluate, and supervise store team members.
• Greet and assist donors/guest; resolve complaints with management.
• Maintain store records, conduct monthly meetings, and ensure safety standards.

Conhecimentos

Excellent communication

Interpersonal skills

Leadership

Team motivation

Bilingual a plus

Formação

High School Diploma or GED

Associates degree preferred

Ferramentas

Microsoft Office

Descrição da vaga

1450 East Park Place Blvd.
Stone Mountain, GA 30087, USA

Description

Job Summary:

Responsible for training new and existing Store Managers using various training methods. Accountable for managing the operations of donated merchandise in accordance with established business practices as mandated by the agency’s policies, procedures, and budget projections.

Essential Functions:

• Manages and coordinates activities of all store leader training.
• Provides oversight and guidance in ensuring all store leaders are performing in accordance with the Donated Goods Retail (DGR) department’s best practices and standing operating procedures.
• Consistently delivers great results (Team, Operations, Financial, Service) while maintaining an exceptional appearance within the stores.
• Manages budget and maintains expenditures in accordance with the agency, departmental and store financial goals.
• Liaise closely with District Directors to assess and deliver additional training initiatives throughout the districts and regions.
• Serve as the trainer for all new and current store managers and plays an active role in DGR’s Business College.
• Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency’s safety and security policies and procedures.
• Maintain expertise in the areas taught and evaluate the effectiveness of training conducted.
• Hire, train, evaluate, motivate, and supervise all store team members to maintain and exceed the agency’s operational standards.
• Adhere to the task outline for the job you are supervising and performing.
• Greet and assist donors/guest.
• Resolve any complaints and communicate with the management team.
• Maintain proficiency for tasks required in all workstations.
• Monitor and maintain overall store appearance and housekeeping to agency standards.
• Perform all functions performed by store team members.
• Conduct all monthly meetings with store team members.
• Maintain all company records and reports accurately and in a timely fashion.
• Attend all meetings and training as required by the agency.
• Transfer to any Goodwill of North Georgia store within the territory.
• Perform other duties as assigned by management.

Job Requirements and Qualifications:

• High School Diploma or GED required; Associate degree or completion of related retail management course work preferred
• Minimum three (3) years of Store Manager experience; Goodwill experience highly preferred
• Five (5) years’ experience in a supervisory role of 30 or more employees and/or demonstrated success in a Donated Goods Retail leadership position with completion of Goodwill assigned training
• Must have excellent oral and written communication skills in English as well as interpersonal skills, Bilingual a plus
• For internal candidates, must meet expectations or higher on most current annual review and18 months in role.
• Must maintain a good driving record and meet the standards of the agency’s insurance carriers
• Must be a certified and licensed to operate a forklift
• Maintain dependable transportation and electronic communication device
• Must be proficient in Microsoft Office
• Must be able to adapt to growth and a changing environment within the agency
• Must be able to work in all types of conditions including heat, cold and dust
• Must be able to meet all physical requirements to perform the duties of the position including the ability to bend, reach, grasp, stand and/or walk for extended periods of time as well as the ability to push, pull and lift up to 30lbs with or without accommodation
• Must start employment in acceptable safety work shoes
• Must be available to work Monday through Sunday during operating hours as needed for business operations

Goodwill of North Georgia is an Equal Opportunity Employer. It is the policy of Goodwill to consider applicants based solely on qualifications and merit; without regard to race, color, religion, national origin, sex, age, sexual orientation, disability, or protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.