Retail Store Manager- John's Creek

Goodwill of North Georgia; Johns Creek (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Goodwill of North Georgia is seeking a Store Manager in Johns Creek to supervise 30–40 employees, drive sales, and ensure exceptional donor and customer service. You will lead hiring, training, and daily operations to meet budget targets and uphold store standards.

As the public face of the store, you will foster community relationships, run monthly staff meetings, monitor SOPs, and report performance to leadership.

Qualifications

• 3+ years of experience supervising teams of 30+ employees.
• Budget development and plans to exceed financial targets.
• Experience maintaining and improving SOPs.
• Demonstrated adaptability and change management.
• Proven decision-making abilities.
• Experience hiring and developing staff.
• Proficiency with the MS Office suite.

Responsibilities

• Supervise and lead 30–40 store staff and drive sales goals.
• Manage store budget and financial performance.
• Be the public face of the store in the community.
• Oversee hiring and training of assistants and team leads.
• Greet donors/customers and maintain store appearance.
• Lead monthly staff meetings and participate in regional meetings.
• Maintain company records and reporting.

Skills

Supervising teams

Budgeting

SOPs

Change management

Decision making

Hiring staff

MS Office

Education

Associates or Bachelor's degree in business

Tools

MS Office

Job description

Description

What you'll be doing:

As a Store Manager, you will supervise, manage and lead your store employees, typically 30-40 people. You'll make sure your team is hitting or exceeding their sales goals, managing the store's budget and you will be the public "face" of the store to the local community. You'll lead the hiring and training of new employees and will supervise a team of Assistant Store Managers (ASM's) and a Team Leader.

You'll also:

• Greet and assist donors/customers
• Monitor and maintain the store's overall appearance
• Lead monthly meetings with store employees
• Attend monthly meetings with your Director and other store managers
• Maintain company records and reporting

What we're looking for:

Requirements:

• 3+ years of experience supervising teams of 30 or more employees
• A strong familiarity with developing budgets and creating plans to exceed financial expectations
• A focus on maintaining and improving Standard Operating Procedures (SOP's)
• Demonstrated capacity to embrace change. This cannot be overemphasized
• Demonstrated decision making abilities
• Experience with hiring and developing staff
• Proficiency with the MS Office suite

Preferences:

• An Associates or Bachelor's degree in business or a related subject
• Bilingual language skills
• Prior military or related not-for-profit experience

Goodwill of North Georgia is an Equal Opportunity Employer. It is the policy of Goodwill to consider applicants based solely on qualifications and merit; without regard to race, color, religion, national origin, sex, age, sexual orientation, disability, or protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.