Lead Retail Store Generalist

Goodwill Omaha; Council Bluffs (IA); On-site; USD 16,200 - 19,800; Full time

Job summary

Goodwill Omaha is searching for a Lead Retail Store Generalist to support retail store management by training staff and ensuring performance standards. This role involves direct customer interaction and supervising store operations, including cash handling and safety compliance.

The ideal candidate will possess a GED or High School Diploma and be able to work flexible hours. Retail experience is required, with supervisory experience preferred. Join us in making a difference!

Qualifications

• GED or High School Diploma required.
• Minimum of three months retail experience.
• Supervisory or team leader experience preferred.

Responsibilities

• Assist retail store management in training and motivating staff.
• Perform retail generalist functions in the store.
• Act as Manager on Duty as necessary.

Skills

Team collaboration

Customer service

Cash handling

Leadership

Flexible hours

Education

GED or High School Diploma

Retail experience

Job description

Lead Retail Store Generalist

Department: Retail Operations

Work Location: Madison

Employment Status: Full‑Time

Pay Range: $18.62

Job Summary

This position will assist retail store management in training and motivating retail staff, meeting performance and safety goals/standards and controlling company assets.

Essential Duties & Responsibilities

• Perform all Retail Generalist functions in the store
• Greet and assist customers and donors in a courteous, professional, and helpful manner and issue receipts as needed
• Open/close store as required following appropriate procedures
• Act as Manager on Duty as necessary
• Complete daily breakdown audit, store bank deposit, and reconciling cash drawers
• Responsible for authorizing store discounts according to agency standards
• Provide on‑the‑job training and onboarding for new and existing employees
• Support all Mission‑related programs in the retail stores
• Oversee community service workers and assign work as needed
• Investigate and document on the job injuries of all direct reports
• Accountable for inventory control in new goods, soft lines and hard lines
• Maintain a clean, organized, safe store and production environment
• Ensure appropriate and safe use and storage of Goodwill tools, equipment and property
• Maintain daily production log on all donations, production staff, tracking individual’s productivity and overall store production
• Meet or exceed the attendance expectations for this position
• Actively maintain a safe, healthy, and positive environment that promotes the physical and emotional well‑being of employees, customers, and participants
• Other duties as assigned

Individual Development & Interpersonal Skills

• Personally participate in ongoing cross training opportunities, education and development as well as supporting others in their efforts to develop.
• Working relationship with supervisor and co‑workers.
• Must have the ability to work as part of a team.
• Must be a positive role model for co‑workers/programs participants and customers.

Organizational Development

• Educate customers and the community about the mission and vision of the organization.
• Demonstrate the Goodwill core values through actions and words.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/Or Experience

• GED or High School Diploma required
• Three months retail experience required
• Previous supervisory or team leader experience preferred; to include scheduling, goal setting, task delegation, etc.

Certificates, Licenses, Registrations

• CPR First Aid Certification preferred

Knowledge, Skills, and Abilities

• Must be able to work flexible hours as required in order to meet operational needs of the store.
• A positive, empowering role model.
• Familiar with different cash handling techniques and processes, to include basic math skills.
• Technical knowledge to oversee and report technical issues with POS system.
• To be a high‑energy, positive contributor.
• To bring a sense of urgency.
• Desire to work hard and perform well with dedication and great work ethic.
• Communicate effectively with managers, participants and co‑workers.

Physical Demands

Medium – Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds. Involves walking or standing most of the time with a degree of pushing and pulling.

Work Environment

Moderate – Occasionally exposed to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.)