Retail Training Specialist

Ashley Furniture Homestores; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Ashley Furniture Homestores is seeking a Training Specialist to lead new-hire onboarding for Ashley Retail Sales Associates, primarily in person within our retail stores and with virtual training as needed.

You will deliver comprehensive sessions on sales processes, product knowledge, systems, and operations, fostering an inclusive, learner-focused environment and coaching learners to succeed on the sales floor.

Qualifications

• Experience facilitating in-person and virtual training sessions.
• Strong communication and coaching skills for diverse learners.
• Ability to manage multiple classes and learning needs.
• Comfort with technology and business systems used in training.

Responsibilities

• Lead new-hire onboarding for Ashley Retail Sales Associates in retail stores and virtually as needed.
• Deliver training on sales processes, product knowledge, systems, and procedures.
• Create an engaging, learner-focused training environment.
• Assess readiness, track progress, and coach for improvement.
• Coordinate with store leadership to ensure smooth onboarding.

Skills

facilitation

presentation

coaching

communication

classroom management

virtual training

organization

technology fluency

Tools

Learning LMS

Job description

Bring learning to life. Build confidence. Help new team members succeed.

At Ashley Furniture, we believe a great onboarding experience sets the foundation for long-term success. We’re looking for an energetic and engaging Training Specialist who is passionate about developing others and creating learning experiences that make an impact.

In this highly visible role, you’ll deliver comprehensive new-hire training for Ashley Retail Sales Associates, primarily in person within our retail stores. You’ll help new team members develop the knowledge, skills, and confidence they need to successfully transition from training to the sales floor.

If you’re a dynamic facilitator who enjoys coaching others, creating engaging learning experiences, and working in a fast-paced retail environment, this could be a great opportunity for you.

What You’ll Do

• Lead new-hire onboarding for Ashley Retail Sales Associates through engaging, instructor-led training in retail store environments, with virtual training utilized as business needs require.
• Facilitate training across critical areas including sales processes and behaviors, product knowledge, sleep and bedding, systems and technology, point-of-sale and order-entry processes, and operational procedures.
• Bring learning to life through demonstrations, hands-on activities, practice scenarios, scrimmages, knowledge checks, and Learning Validations.
• Create an inclusive, learner-focused environment that encourages participation, skill practice, questions, and engagement.
• Adapt your facilitation style to meet the needs of different audiences, experience levels, and learning styles while maintaining consistency across training programs.
• Provide timely and constructive coaching to help new team members strengthen their knowledge, skills, and confidence.
• Assess learner readiness and identify team members who may need additional coaching, reinforcement, or support.
• Ensure new hires have the appropriate systems access, tools, technology, and learning resources needed to successfully perform their roles.
• Track attendance, participation, required learning completion, Learning Validation results, and overall training progress.
• Communicate learner progress, performance, readiness, and development needs to the Learning Delivery Manager and appropriate business leaders.
• Prepare training rooms, materials, technology, and resources for both in-person and virtual learning sessions.
• Partner with store leadership and cross-functional teams to create a smooth and successful onboarding experience.
• Provide practical feedback to the Learning & Development team to help keep training materials current, relevant, and aligned with evolving products, systems, processes, and business needs.
• Represent Ashley’s Training & Education team professionally while demonstrating Ashley’s Core and Growth Values.

What You’ll Bring

We’re looking for someone who can connect with people, command a training room, and turn information into an engaging learning experience.

The ideal candidate will bring:

• facilitation, presentation, coaching, and communication skills
• The ability to engage learners and make complex information easy to understand and apply
• Confidence facilitating both in-person and virtual training
• Strong organization and attention to detail when managing multiple classes, learners, and training requirements
• The ability to provide constructive coaching and adjust your approach based on individual learner needs
• Comfort working with technology, business systems, and learning tools
• A collaborative mindset and the ability to build strong relationships with store leaders and business partners
• Flexibility and adaptability in a fast-paced, evolving retail environment
• A passion for helping others learn, grow, and succeed

Travel

This is a highly travel-focused position, with approximately 85% travel required.

The Training Specialist will travel regularly to Ashley retail locations to deliver new-hire training and support onboarding. Candidates should be comfortable managing a frequent travel schedule while remaining flexible as training assignments and business needs change.

Why Ashley?

At Ashley Furniture, you’ll have the opportunity to make an impact from day one by helping prepare our newest team members for success.

As a Training Specialist, you’ll play an important role in creating a strong first impression of Ashley while building the skills and confidence our retail team members need to deliver an exceptional customer experience.

If you’re energized by training, coaching, travel, and helping people reach their potential, we’d love to hear from you.

Equal Opportunity Employer

Ashley Furniture is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all qualified applicants and team members without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Ashley Furniture values diversity and is committed to fostering a workplace where everyone is treated with dignity, respect, and fairness.