TRAINING & DEVELOPMENT ASSOCIATE

Anderson Brothers Bank; Mullins (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Anderson Brothers Bank is seeking a Training & Development role in Mullins, SC to support the administration, materials creation, and scheduling of training programs for tellers, CSRs, and call center staff. The candidate will help maintain records, calendars, and training materials, while coordinating sessions and follow-ups.

The role requires prior experience in bank Retail Operations and strong communication, organization, and problem-solving skills to support department objectives and ensure

Qualifications

• Minimum of 2 years of proficient experience in bank Retail Operations including Teller and CSR.

Responsibilities

• Assist with the administration of Training Department functions.
• Prepare training materials and training environment for sessions.
• Prepare agendas for training sessions.
• Track training completion and inform supervisors, Retail Team and management with relevant information pertaining to trainees.
• Maintain department training calendar and scheduling to coordinate work flow and training sessions.
• Maintain Training Department records and ensure proper file retrieval.
• Handle other tasks associated with administration, organizing and scheduling of the Training Department.
• Provide support to the Training Department with duties including creating/modifying documents and training materials.
• Conduct training for new Tellers, CSRs and Call Center employees; prepare schedules, locations, objectives and outcomes; collect feedback; assist with follow-ups.

Skills

Interpersonal communication

Verbal communication

Written communication

Time management

Organization

Problem-solving

Tools

Word

Excel

PowerPoint

Outlook

Job description

TRAINING & DEVELOPMENT
MULLINS, SC 29574, USA

Description

• Assist with the administration of the Training Department Functions with duties including but not limited to:
  • Prepare training materials and training environment as needed for training sessions;
  • Preparing agendas for training sessions;
  • Assist with tracking training completion and informing supervisors, Retail Team and management with relevant information pertaining to trainees;
  • Maintain department training calendar and scheduling to coordinate work flow and training sessions;
  • Maintain a neat, orderly and efficient Training and Development Department record system at all times;
    • Maintain employee training records
    • File and retrieve documents, records and reports
  • Handle any other task associated with the administration, organizing and scheduling of the Training Department.
• Provide support to the Training Department with duties including, but not limited to:
  • Ensuring training materials are relevant to the current policies and procedures;
  • Create and modify documents such as letters, procedures, presentations and other training materials;
  • Perform general clerical duties to include, but not limited to, record keeping, data entry and other organizational support;
  • Maintain Training Department supplies and needed materials;
  • Support members of the Training Department in assigned projects, as needed.
• Conduct training pertaining to the needed curriculums with duties including but not limited to:
  • Conducting training for new Tellers, CSRs and Call Center employees;
  • Preparing trainees for upcoming sessions including, but not limited to, schedules, location, objectives and expected outcomes.
  • Provide information needed for responses regarding trainee’s participation;
  • Collecting feedback information;
  • Assisting with training follow-ups and remedial training as needed;
  • Additional duties as assigned.

Experience

Required

• Minimum of 2 years of proficient experience in bank Retail Operations including but not limited to duties as a Teller and CSR.

Preferred

• Thorough understanding and continuous pursuit of ABB’s goals and mission
• Ability to commute to needed locations for training
• Ability to work alone being self-motivated, as well as, with a team by maintaining effective, positive and cooperative working relationships within the Training Department, ABB organization and others as relevant to the position
• Ability to assume responsibility and exercise good judgement in making decisions within the scope of the authority of the position.
• Ability to effectively communicate using interpersonal, verbal and written communication skills.
• Ability to accurately complete task within set timelines using strong organization, time management and problem-solving skills.
• Proficient use of general office equipment including computer and computer software programs such as Word, Excel, PowerPoint and Outlook.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.