Retail Training & Development Lead

Parfums Christian Dior

Shanghai (VA)

On-site

USD 75,000 - 95,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Parfums Christian Dior is seeking a Retail Development Leader to drive training and coaching across regional retail teams, focusing on new launches, onboarding, and professional development. You will co-build development programs with Retail and deliver the annual training plan to elevate product knowledge, brand heritage, storytelling, and service excellence.

The role requires at least 5 years in cosmetics/fashion, fluency in Mandarin and English, strong coaching and presentation skills, and

Qualifications

Minimum 5 years relevant working experience in a cosmetics/fashion brand.
Fluent in Mandarin and English, both written and oral.
Strong coaching and presentation skills are essential.
Proficient PC skills with Word, Excel and PowerPoint.

Responsibilities

Develop the team through classroom training and field coaching; partner with the retail team to drive sales growth.
Lead the implementation and field follow‑up of Retail Development projects.
Partner with regional retail teams to plan training programs covering new launches, onboarding, and professional development.
Co‑build BC development programs with Retail, with a focus on specialization.
Develop the BC annual training plan and ensure effective implementation and training results.
Establish a strong coaching and feedback system to strengthen product knowledge, brand heritage, storytelling, and service standards.
Coach BCs on‑counter to elevate service skills (approx. 30% of working time).
Follow up G.R.O.W training application in the field and review retail team performance.
Support ATR project and ensure standard on‑counter execution during field visits.
Counter management: daily brief, merchandising check, D.I.O.R process, business priority monitoring and tracking.
Shift management aligned with traffic and floor management.
IPOS project execution follow‑up.
Partner with retail managers on business format, training, and follow‑up.
Monitor cabin execution and performance; provide feedback to the skincare team.
Work closely with the retail team to improve D.I.O.R service standards and manage the Mystery Shopper project.