Retail Toy Store Sales Associate – Customer Experience Pro

Pop Mart; California; On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Market-competitive compensation

Opportunities to learn and lead

Career development

Job summary

POP MART, a global leader in trend culture and IP-based entertainment, is hiring Sales Associates to enhance customer experience in our retail stores. You will greet customers, discuss shopping needs, and guide product selections while supporting stock and shipments.

Ideal candidates have 1+ year of retail experience, comfort engaging customers, and the ability to speak multiple languages. This role offers market-competitive compensation, development opportunities, and a path to leadership

Qualifications

• 1+ year of retail customer-facing experience.
• Confident and comfortable engaging customers to deliver great customer experience.
• Ability to speak or understand multiple languages is a plus.
• Must be at least 18 years of age.

Responsibilities

• Greet customers, engage in friendly conversations, and ask about their shopping needs
• Subject matter expert on POP MART core business information
• Offer customers product recommendations and provide information to help them make product-related decisions
• Use the cash register to ring up customer transactions
• Support on product shipment deliveries and organize stockroom

Skills

Retail experience

Customer-focused

Multilingual ability

Job description

POP MART, a global leader in trend culture and IP-based entertainment, is hiring Sales Associates to enhance customer experience in our retail stores. You will greet customers, discuss shopping needs, and guide product selections while supporting stock and shipments.

Ideal candidates have 1+ year of retail experience, comfort engaging customers, and the ability to speak multiple languages. This role offers market-competitive compensation, development opportunities, and a path to leadership