Retail Technician – Tech Repair & Sales

United Smart Tech; Kalamazoo (MI); On-site; USD 31,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Ongoing training & career development

Teamwork-based, inclusive work culture

Job summary

uBreakiFix by Asurion in Kalamazoo, MI is seeking a Retail Technician to repair devices, assist customers, and grow your skills in a supportive team environment.

Starting pay is $15–$16.50 per hour with a monthly store incentive, plus paid time off and ongoing training. You will work to meet performance goals, manage inventory, and promote protection plans while enjoying inclusive, teamwork-driven culture.

Qualifications

• 6–12+ months of retail, repair, or customer service experience (preferred).
• Some knowledge of smartphones/OS/hardware.
• Bonus points for soldering or tech repair skills.
• Friendly, organized, motivated team players.

Responsibilities

• Troubleshoot + repair phones, tablets, and more.
• Talk tech in simple, helpful ways with customers.
• Hit performance goals and earn uncapped commission.
• Manage store inventory.
• Package and ship devices for same-day service.
• Promote Connected Home tech protection plans.
• Work flexible retail hours (incl. weekends).

Skills

Retail experience

Phone repair knowledge

Customer service

Willingness to learn

Job description

Love fixing things and helping people?
Join uBreakiFix by Asurion as a Retail Technician where you’ll repair devices, support customers, and get paid for leveling up your skills.
Why Join Us?

• Starts at $15/hr-$16.50 + monthly store incentive
• Paid time off
• Ongoing training & career development
• Teamwork-based, inclusive work culture

What You’ll Do

• Troubleshoot + repair phones, tablets, and more
• Talk tech in simple, helpful ways with customers
• Hit performance goals and earn uncapped commission
• Manage store inventory
• Package and ship devices for same-day service
• Promote Connected Home tech protection plans
• Work flexible retail hours (incl. weekends)

What We’re Looking For

• 6–12+ months of retail, repair, or customer service experience (preferred)
• Some knowledge of smartphones/OS/hardware
• Bonus points for soldering or tech repair skills
• Friendly, organized, motivated team players

uBreakiFix is an equal‑opportunity employer, dedicated to offering equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.