Retail Tech & Services Consultant – Uncapped Commissions

Comcast; Edgartown (MA); On-site; USD 41,000 - 5,924,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Tuition reimbursement up to $8,000

Paid Time Off

Job summary

Comcast is expanding its retail team in Edgartown, MA. This role focuses on engaging customers, explaining Comcast/Xfinity product features, and delivering outstanding service in a fast-paced store environment.

You will help customers interpret statements, answer questions about services, and promote our technology with enthusiasm. A high school diploma and flexible schedule are required.

Qualifications

• High School Diploma or equivalent required.
• 2-5 years relevant work experience preferred.

Responsibilities

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow‑up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert‑level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment! We aim to connect our products and services to ourcustomers’everyday lifestyles.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

Skills

Customer-Focused

Workplace Organization

Persuasion

Technical Knowledge

Teamwork

Self Motivation

Resilience

Critical Thinking

Problem Solving

Communication

Professional Integrity

Education

High School Diploma / GED

Job description

Comcast is expanding its retail team in Edgartown, MA. This role focuses on engaging customers, explaining Comcast/Xfinity product features, and delivering outstanding service in a fast-paced store environment.

You will help customers interpret statements, answer questions about services, and promote our technology with enthusiasm. A high school diploma and flexible schedule are required.